Aleksandra Kaszuba
Chicago,IL
Summary
Dedicated Account Manager with 10+ years of experience in sales and customer service. Strongly promoting dynamic client management, issue resolution and strong relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
10
10
years of professional experience
Work History
Account Luxury Manager
The RealReal
Chicago, IL
09.2022 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting and exceeding monthly quotas.
- Resolved customer complaints in a timely manner.
- Developed strategies to enhance clients' lifetime consignment value from existing accounts.
- Gained new accounts by obtaining referrals from existing clients.
- Kept consignors informed about monthly promotions, incentivizing them to consign.
- Upsold clients into other categories while conducting appointments.
Auto Claims Adjuster
Allstate Corp
Chicago, IL
12.2021 - 08.2022
- Researched and verified insurance policy coverage.
- Evaluated extent of damage and documented findings.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Communicated with team members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Determined cause and extent of damages by investigating claims with underwriters and insurance agents in field.
- Presented claims to insurance companies.
- Maintain quality standards by reviewing claims while working off project list.
Customer Experience Representative
BMO Harris Bank
Homer Glen, IL
05.2020 - 12.2021
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Seasonal Employee
Louis Vuitton - LVMH
Oak Brook, IL
11.2019 - 01.2020
- Warmly welcomed incoming customers, explained store layout and guided them based on their needs
- Received deliveries and processed incoming shipments by scanning packages and updating inventory
- Assisted sales associates in order to help them sell products to the customers in a timely manner
- Organized storage areas and merchandise on the sales floor to maximize efficiency when showing products to customers
- Called customers to inform them when their special orders were ready for pickup
Sales Associate
Neiman Marcus Group Ltd
Oak Brook, IL
03.2019 - 11.2019
- Built strong clientele and relationships with customers by assisting them in finding products that satisfied their wants and needs
- Sold enough products to achieve monthly and quarterly sales goals
- Operated cash register to process cash, check, and credit card transactions accurately
- Engaged with clients through emails, calls, and texts to increase sales performance
- Answered incoming telephone calls to provide information about products, services, store hours, policies, and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
Sales Associate
Peaches Boutique
Chicago, IL
08.2014 - 02.2019
- Contributed to company by always exceeding sales goals and customer satisfaction ratings
- Guided customers in choosing products which reflected and satisfied personal style, wants and needs along with budget preferences
- Organized and displayed products in window displays and sales floor in a visually appealing manner to enhance sales
- Facilitated frequent inventory and stock checks to assure everything was up to date and accurate
- Used strategies to cross-sell products in order to further sales goals
- Helped to train incoming employees by teaching them effective selling techniques as well as company vision and morale
- Maintained knowledge about store promotions, return and exchange policies, and payment policies
Education
Bachelor of Science - Business Administration
Saint Xavier University
Chicago, IL2020
Associate of Science - Business
Moraine Valley Community College
Palos Hills, IL2017
Skills
- Reliable and punctual
- Ability to multitask and work in a fast pace environment
- Responsible
- Stellar time management
- Exceptional customer service skills
- Enthusiastic and passionate
- Excellent communication skills both written and verbal
- Bilingual Polish
- Negotiation skills
- Ability to work both independently and in a group setting
- Quick learner
Timeline
Account Luxury Manager
The RealReal
09.2022 - Current
Auto Claims Adjuster
Allstate Corp
12.2021 - 08.2022
Customer Experience Representative
BMO Harris Bank
05.2020 - 12.2021
Seasonal Employee
Louis Vuitton - LVMH
11.2019 - 01.2020
Sales Associate
Neiman Marcus Group Ltd
03.2019 - 11.2019
Sales Associate
Peaches Boutique
08.2014 - 02.2019
Bachelor of Science - Business Administration
Saint Xavier University
Associate of Science - Business
Moraine Valley Community College