Aleksandra Santiago
Orland Park,IL
Summary
Proactive and achievement-oriented Research Engagement Specialist bringing five years of marketing experience with special emphasis helping marketing and communications clientele. Effectively supports client and organizational mission critical priorities. Articulate communicator, natural leader, detail-oriented, and skilled in working under pressure.
Overview
9
9
years of professional experience
Work History
Research Engagement Specialist, Marketing & Comms
Gartner
11.2018 - Current
- Provide world-class service by engaging with internal and external clients to coordinate requests with Gartner Experts and share the most relevant and applicable research to support their mission critical priorities.
- Demonstrate excellent and quick problem-solving and critical thinking skills to ensure fast turnaround time that clients expect.
- Collaborate effectively with teammates, internal partners, and clients on a daily basis, showcasing strong communication and listening skills.
- Execute monthly research content tracking deliverables and exceed monthly metrics such as productivity, turnaround time, and accuracy.
- Consistently expand expertise in marketing and communications by staying on top of the latest published notes and participating in monthly research discussions.
- Actively participate in development programs, such as creating compelling presentations, in-depth workflow interviews, and peer partnering to enhance professional skills for maximum impact.
Consultant
Laura Jacobs Bridal
06.2020 - 11.2020
- Sold and fitted high-end designer wedding gowns for brides-to-be.
- Engaged in friendly and inquiring conversation with clients to better uncover individual needs and wants.
- Built client loyalty and retention by delivering excellent and personalized shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Created attention-capturing window displays based on seasons, holidays, new inventory, or to highlight specific designers.
- Photographed content for social media pages by styling mannequins and models to showcase new products and reflect current trends.
Professional Cheerleader
Florida Everblades
10.2019 - 05.2020
- Attended all practices on time with positive demeanor and willingness to work hard.
- Kept uniform and personal appearance clean, neat and well-maintained to present positive, professional image of the Florida Everbabes and Everblades teams.
- Participated in youth camps and clinics and offered insight and assistance with improving skills.
- Entertained fans during games and at personal appearances by performing choreographed routines and engaging in fan games.
- Adapted quickly to changing game plans and strategies.
- Developed and maintained key relationships with fellow athletes and coaching staff.
Customer Experience Partner
Sealed Air Corp.
05.2017 - 11.2018
- Managed large national accounts such as Amazon and CPI and worked with them directly for orders.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service internally and externally.
- Responded to high volume of incoming calls by utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Addressed account inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Cooperated closely with other departments to support achievement of customer experience outcomes.
- Contributed to employee experience by actively participating in and creating company-wide events as a member of the Employee Engagement Team.
Sales Associate
Burberry
08.2015 - 12.2016
- Engaged with clients to build rapport and loyalty by supporting in-person conversation, contacting through phone calls, and inviting to client events.
- Organized racks, shelves, and displays to maintain store visual appeal, attract customers, promote specific merchandise, and to uphold brand luxury standards.
- Prepared merchandise for sales floor by pricing, tagging, steaming, and folding in a specific manner.
- Rotated stock and restocked the floor to maintain product availability and store appearance.
- Helped clients locate specific products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Scheduled appointments for one-on-one private shopping experiences for clients and pulled pieces that were of interest or new products.
Showroom Intern
The Pontes Group
05.2014 - 08.2014
- Aided office manager in running and maintaining the Los Angeles show room, which housed up-and-coming brands that hired The Pontes Group for PR efforts.
- Created, copy-edited, and disbursed press releases related to our products or clients.
- Ensured excellent communication by supporting clients and potential partnerships via email, telephone and scheduling meetings in our showroom.
- Identified potential audiences for client products and created unique pitches for each product.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Participated in sourcing potential designers to bring into the PR showroom to help expand brand portfolio.
- Visually merchandised showroom floor and created engaging content for social media platforms like Instagram and Twitter.
Education
Bachelor of Science - Fashion Merchandising
University of South Carolina - Columbia
Columbia, SC05.2015
Skills
- Team Engagement
- Service Quality
- Customer Engagement Strategies
- Customer Relations
- Customer Experience
- Communication
- Time Management
- Workflow Management
- Digital Marketing
- Planning
Certificates
- Digital Marketing, Cornell University. January 2020.
- What Is Social? Northwestern University via Coursera. May 2017.
- Marketing Research and Consumer Behavior, IE Business School via Coursera. April 2017.
Timeline
Consultant
Laura Jacobs Bridal
06.2020 - 11.2020
Professional Cheerleader
Florida Everblades
10.2019 - 05.2020
Research Engagement Specialist, Marketing & Comms
Gartner
11.2018 - Current
Customer Experience Partner
Sealed Air Corp.
05.2017 - 11.2018
Sales Associate
Burberry
08.2015 - 12.2016
Showroom Intern
The Pontes Group
05.2014 - 08.2014
Bachelor of Science - Fashion Merchandising
University of South Carolina - Columbia