Aleksandra Vasic

• Upselling and identification of additional revenue opportunities in order to achieve outlet sales targets.
• Presented menus to patrons to answer questions about menu items and make recommendations.
• Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Provided exceptional service to a high volume of daily customers.
• Displayed enthusiasm and knowledge about the restaurant's menu and products.
• Provided feedback on employee performance based on observed results during training sessions.
• Recommended changes or improvements in existing training processes as needed.
• Trained newly hired top talent to fill key positions and maximize productivity.

• Upselling and identification of additional revenue opportunities in order to achieve outlet sales targets
• Presented menus to patrons to answer questions about menu items and make recommendations.
• Occasionally working in the bar in absence of bartender.

• Explained menu items and suggested appropriate option for food allergy concerns.
• Cross-trained as hostess to help with welcoming, seating and escorting guests.
• Following Forbes 5* service standards.
• Holding three table section and creating five-course fine-dining experiance.
• Trained in wine and liquor service in order to provide full and positive experiences to guests.
• Matched wines with menu items and guest preferences.

• Increased sales significantly through knowledge, and servant leadership
• Set positive tone for entire dining experience as first point
• of contact for incoming guests.
• Managed beverage program, menu design and development, staffing, inventory management and service operations.
• Searched, selected and purchased wine from around world in conjunction with restaurant manager and purchasing.

• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Answered customers' questions, recommended items, and recorded order information.

Fine-dining experience gave me another perception about food and wine service.

• Made wine recommendations with knowledge and confidence of correct wine and food pairings from à la carte menu.
• Created ultimate wine pairing for tasting menu in coordination with the chef and restaurant menager.
• Demonstrated comprehensive knowledge of international wines, characters and vintage merits along with detailed knowledge of house wines.

I have exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.

• Established and cultivated solid business relationships with new or existing customers.