Aleksandra Zdjelar-Bogdanovic
Raytown,MO
Summary
To acquire a full-time customer service position where I can use my experience and further advance my skills in contributing to the overall success of my employer. I am passionate about quality of service regarding customer needs and have demonstrated the ability to multi-task without sacrificing care or quality. Professional Profile: 2+ Years Professional Customer Service Experience Experienced with Inbound and Outbound Calling Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 2 years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Overview
17
17
years of professional experience
Work History
Receptionist
Autumn Terrace
Raytown, MO
06.2021 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Administered required COVID-19 rapid tests and sample collection using proper swabbing technique.
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
Custodial Worker
Raytown School District
04.2022 - 08.2023
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
- Cleaned spills in hallways, stairwells and other public areas; removed snow from sidewalks.
- Operated floor scrubbing machines to clean carpets or rugs; replaced light bulbs when necessary.
- Assisted with setting up for events such as meetings or conferences by arranging chairs and tables.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
Collections Specialist
Nutter
Kansas City, MO
05.2021 - 08.2021
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Met demands of busy collections group by performing high volume of daily calls.
- Recorded information about customers' financial status and collections status efforts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
Material Handler
McKesson
Kansas City, Missouri
08.2015 - 07.2016
- Handling package that we receive in the warehoused shipping and receiving loading the trucks handling orders.
Data Entry Assistant
Linkwork
Kansas City, Missouri
12.2014 - 04.2015
- Performed Clerical Duties such as filing, data entry into database, and other assigned task
Certified Nurse Assistant
Truman Medical Center
Kansas City, Missouri
03.2011 - 02.2014
- Assisted long-term care residents with personal care and daily living activities and monitored vital signs
- Accompanied residents to medical appointments and outings
Customer Service Representative
Encore Olathe
, Kansas
05.2010 - 01.2011
- Set-up payment arrangements and resolved account discrepancies for multiple contracts.
Certified Nurse Assistant
Kingwood Manor
Kansas City, Missouri
04.2009 - 05.2010
- Bathe and assisted residents with personal care needs in hospice; checked on and assisted ambulatory residents to dining room.
Customer Service Representative
Alliance Data
Lenexa, Kansas
10.2007 - 04.2009
- Received Inbound/Outbound sales and customer calling.
Education
Graduate -
Van Horn High School
01.2006
Graduate -
01.2008
Tax Preparation Certification - H & R Block Tax Training School KCMO -
Skills
- Organization and efficiency
- Business operations understanding
- Recordkeeping and bookkeeping
- Meticulous and organized
- Multi-line telephone skills
- Data entry
- Document control
- People skills
References
References available upon request
Interests
Volunteer Activities:
, 2008-2012 Hillcrest Community Center Kansas City, Missouri
As a volunteer I provided companionship to the elderly and provided conversation
Languages
Languages
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
English
Full Professional
Timeline
Custodial Worker
Raytown School District
04.2022 - 08.2023
Receptionist
Autumn Terrace
06.2021 - Current
Collections Specialist
Nutter
05.2021 - 08.2021
Material Handler
McKesson
08.2015 - 07.2016
Data Entry Assistant
Linkwork
12.2014 - 04.2015
Certified Nurse Assistant
Truman Medical Center
03.2011 - 02.2014
Customer Service Representative
Encore Olathe
05.2010 - 01.2011
Certified Nurse Assistant
Kingwood Manor
04.2009 - 05.2010
Customer Service Representative
Alliance Data
10.2007 - 04.2009
Graduate -
Van Horn High School