Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleksandrina Kitanova

Wisconsin Dells,WI

Summary

At Sarento's Italian Restaurant, I excelled in delivering exceptional customer service and mastering menu knowledge, significantly enhancing dining experiences. My adept multitasking and strong work ethic led to increased sales and customer satisfaction. Skilled in both team collaboration and upselling techniques, I consistently met performance goals, fostering repeat business through genuine hospitality and efficient service.

Overview

7
7
years of professional experience

Work History

Server

Sarento's Italian Restaurant
05.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Ensured timely service of food and drinks while focusing on guests' needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Streamlined order-taking process to minimize wait times for diners.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

Bachelor Of Tourism Management - Hospitality And Tourism Management

Sofia University St. Kliment Ohridski
Sofia, Bulgaria
05.2017

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professional appearance
  • Sales techniques
  • Menu memorization
  • Food and beverage pairings
  • Multitasking and organization
  • Team collaboration
  • Adaptable and flexible

Timeline

Server

Sarento's Italian Restaurant
05.2018 - Current

Bachelor Of Tourism Management - Hospitality And Tourism Management

Sofia University St. Kliment Ohridski

Similar Profiles

CREATE PROFILE
Aleksandrina Kitanova