Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alekya Maramreddy

Atlanta,GA

Summary

Accomplished Technical Consultant with over 7 years of experience specializing in workflow optimization and IT solutions. Proven expertise in delivering high-quality, proactive solutions and enhancing platform functionality to drive operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Technical Consultant

ServiceNow
09.2021 - Current
  • Design and implement advanced solutions to enhance platform experiences within ServiceNow, ensuring high-quality outcomes for clients.
  • Deploy, fine-tune, and customize various ServiceNow modules and scripts to meet specific customer requirements, optimizing platform’s functionality.
  • Oversee third-party integrations and configure connection aliases to facilitate seamless data transfer to ServiceNow platform.
  • Lead workshops with customers and partners to assess current processes, establish future-state processes, and provide prescriptive guidance for process improvements using ServiceNow best practices.
  • Design and deliver ServiceNow Technology Workflows solutions with focus on long-term success and adherence to technical standards, while providing leadership and code reviews for partner or customer-developed code.

Senior Technical Support Engineer

ServiceNow
12.2017 - 09.2021
  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about ServiceNow software and platform.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • High level knowledge on different platform modules like ITSM, HR Application, Service Portal, Service Catalog Workflows and Flow designer
  • Helped streamline repair processes and update procedures for support action consistency
  • Providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues

Education

Master of Science - Computer Engineering

University of Houston - Clear Lake
Houston, TX
05.2017

Bachelor of Science - Information Technology

Jawaharlal Nehru Technological University
Kakinada, India
06.2014

Skills

  • Java/J2EE, C, C
  • MySQL, Maria DB
  • Eclipse, VMWare
  • HTML/HTML5, XML, CSS, JavaScript, JQuery, Angular JS, JSON
  • ServiceNow
  • GitHub
  • Apache Tomcat

Certification

  • Certified System Administrator , ServiceNow
  • Certified Application Developer , ServiceNow
  • Certified Implementation Specialist – IT Service Management , ServiceNow

Timeline

Senior Technical Consultant

ServiceNow
09.2021 - Current

Senior Technical Support Engineer

ServiceNow
12.2017 - 09.2021

Master of Science - Computer Engineering

University of Houston - Clear Lake

Bachelor of Science - Information Technology

Jawaharlal Nehru Technological University
Alekya Maramreddy