Alekya Maramreddy
Atlanta,GA
Summary
Accomplished Technical Consultant with over 7 years of experience specializing in workflow optimization and IT solutions. Proven expertise in delivering high-quality, proactive solutions and enhancing platform functionality to drive operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Consultant
ServiceNow
09.2021 - Current
- Design and implement advanced solutions to enhance platform experiences within ServiceNow, ensuring high-quality outcomes for clients.
- Deploy, fine-tune, and customize various ServiceNow modules and scripts to meet specific customer requirements, optimizing platform’s functionality.
- Oversee third-party integrations and configure connection aliases to facilitate seamless data transfer to ServiceNow platform.
- Lead workshops with customers and partners to assess current processes, establish future-state processes, and provide prescriptive guidance for process improvements using ServiceNow best practices.
- Design and deliver ServiceNow Technology Workflows solutions with focus on long-term success and adherence to technical standards, while providing leadership and code reviews for partner or customer-developed code.
Senior Technical Support Engineer
ServiceNow
12.2017 - 09.2021
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about ServiceNow software and platform.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- High level knowledge on different platform modules like ITSM, HR Application, Service Portal, Service Catalog Workflows and Flow designer
- Helped streamline repair processes and update procedures for support action consistency
- Providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues
Education
Master of Science - Computer Engineering
University of Houston - Clear Lake
Houston, TX05.2017
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University
Kakinada, India06.2014
Skills
- Java/J2EE, C, C
- MySQL, Maria DB
- Eclipse, VMWare
- HTML/HTML5, XML, CSS, JavaScript, JQuery, Angular JS, JSON
- ServiceNow
- GitHub
- Apache Tomcat
Certification
- Certified System Administrator , ServiceNow
- Certified Application Developer , ServiceNow
- Certified Implementation Specialist – IT Service Management , ServiceNow
Timeline
Senior Technical Consultant
ServiceNow
09.2021 - Current
Senior Technical Support Engineer
ServiceNow
12.2017 - 09.2021
Master of Science - Computer Engineering
University of Houston - Clear Lake
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University