ALELI MANZANO
Bellflower,CA
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
2025
2025
years of professional experience
Work History
Operational Manager
Harmony Dental Care-
Burbank, CA
04.2020 - Current
- Administration of multiple offices, overseeing 50 plus employees
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Manage accuracy on daily deposits, accounts receivable, treatment coordination, and verify insurances. Take care of any customer dissatisfactions. Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Provided leadership support during times of change or crisis management situations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Office Manager
DASH POINT FAMILY DENTAL
FEDERAL WAY, WA
04.2014 - 07.2016
- Maintained confidential records relating to personnel matters.
- Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Handled billing related activities focused on medical specialties.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Signed payment approvals accepted claims.
- Identified errors or omissions in submitted paperwork prior to processing.
- Navigated through multiple online systems to obtain documentation.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Updated patient and insurance data and input changes into company computer system.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
ENTREPRENUR
OH SWEET CREPES
MOUNT VERNON, WA
- Set direction to establish desired image for business.
- Established pricing structures for products and services.
- Developed and updated website and social media profile pages to market products and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved issues quickly through meticulous research and quick decision-making.
- Mentored and developed team members, preparing them for leadership roles within the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Science -
Renton Technical College
Renton, WA05-2015
Skills
FLUENT IN English & Spanish Financial management Negotiation Strong attention to detail Highly organized Skilled communicator Quick Learner Customer Service Strong desire to meet and exceed all expectations Punctual able to perform duties in busy environment 50 WPM Marketing Prompt Decision-Making
References
References available upon request.
Timeline
Operational Manager
Harmony Dental Care-
04.2020 - Current
Office Manager
DASH POINT FAMILY DENTAL
04.2014 - 07.2016
ENTREPRENUR
OH SWEET CREPES
Associate of Science -
Renton Technical College
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