Alem Gebreegziabher
Washington ,DC
Summary
Poised Senior Customer Service Agent offering 5+ years of experience in Aviation industry sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships. Hardworking and reliable with strong ability . Highly organized, proactive and punctual with team-oriented mentality. Organized and motivated employee eager to apply time management and organizational skills in various environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Electrical Associate
The Home Depot Corporate
12.2023 - Current
- Assisted customers with electrical product selection and provided knowledgeable advice on electrical projects, ensuring satisfaction and safe handling of electrical products.
- Maintained a well-organized electrical department by stocking shelves, setting up displays, and ensuring all products were correctly labeled and priced.
- Conducted inventory checks to ensure adequate stock levels, placing orders for new inventory as needed to meet customer demands, and ensuring compliance with safety standards.
Inventory Manager
Sun Distribution LLC
08.2022 - 11.2023
- Managed a team of 10 employees within the inventory management department and coordinated with other store employees to ensure smooth operations.
- Recommended and implemented the Shopventory Thrive app for enhanced inventory management, ensuring accurate and efficient tracking of stock data.
- Managed product ordering, receiving, and distribution to over 13 company-owned stores and external customers, maintaining precise inventory records.
- Conducted regular bin location maintenance and management, ensuring all products were properly labeled with barcodes, and coordinated with employees to uphold labeling accuracy.
- Addressed customer inquiries and processed orders, ensuring timely and accurate distribution of products based on customer requests.
Senior Customer Service Agent
Ethiopian Airlines Cargo And Logistics Service
05.2016 - 07.2021
- Provided exceptional customer service by promptly addressing inquiries and complaints, reviewing records to give accurate responses, and assisting clients with navigating online systems.
- Managed high volumes of calls and emails, offering front line support for transactions, while working additional hours during peak periods to meet deadlines and ensure compliance.
- As a member of the warehouse management team, I ensured the warehouse remained clean and organized, with shipments accurately located in their designated spots.
- Conducted regular rack inventory using the ICS (Inventory Control System) to identify and correct any unregistered data, ensuring precise and up-to-date inventory records.
- Provided internal customer service as a COMAT agent, handling incoming urgent (AOG) and non-urgent shipments, and dispatching them to internal customers according to SOPs.
- Gained extensive experience in logistics coordination, safety compliance, attention to detail, operational efficiency, and team management through my role as a loadmaster.
Education
Bachelor of Arts - Marketing Management
Admas University
Addis Ababa,ET03.2021
Full Stack Web Development
Evangadi Networks INC.
Washington ,DCIntroduction To Computer ,MS Office
Axum City Computer School
English Language
The Glorious Language Center
Skills
- Customer Service Excellence
- Problem Solving and Communication
- Operational Efficiency
- Collaboration and Technology
- Resolution and Time Management
- Excellent Attention to Detail
- Inter-Department Collaboration
- Computer Proficiency
Certification
• Occupational Safety & health
• Communication Skill
• Human Resources Training and Development Program
• IATA Dangerous Goods Regulations
• Warehouse Build up
• Air side Safety and Defensive Driving
• General Data Protection Regulation(GDPR) Awareness Creation
• Cyber Security Awareness
• Perishable Cargo Regulation
• Recurrent Cargo Skills and Procedures
Timeline
Electrical Associate
The Home Depot Corporate
12.2023 - Current
Inventory Manager
Sun Distribution LLC
08.2022 - 11.2023
Senior Customer Service Agent
Ethiopian Airlines Cargo And Logistics Service
05.2016 - 07.2021
Bachelor of Arts - Marketing Management
Admas University
Full Stack Web Development
Evangadi Networks INC.
Introduction To Computer ,MS Office
Axum City Computer School
English Language
The Glorious Language Center