Alema Tupuola
Ogden
Summary
Motivated and service-oriented health care administration graduate with hands-on experience in clinical operations, behavioral health, and long-term care. Strong foundation in healthcare compliance, quality improvement, and interdepartmental coordination. Known for team leadership, adaptability, and a commitment to delivering patient-centered services in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Staff Development/Administrative Assistant
Mt. Ogden Health & Rehab
06.2025 - Current
- Process AP and Rec. Therapy billing with accuracy and compliance
- Support employee engagement by leading the 90-day retention and onboarding communication process
- Serve as frontline communications contact, managing high-volume calls and stakeholder interactions
- Assist HR with interview coordination, time adjustments, and employee communication
- Plan staff engagement events and support culture initiatives
- Coordinate in-service training to ensure staff competency and regulatory compliance
- Facilitate internal communication across departments to improve information flow
Youth Mentor – Behavioral Health Services
Elevations RTC
06.2021 - 06.2025
- Provide one-on-one mentorship to at-risk youth in a residential treatment setting.
- Support mental and emotional well-being by helping clients set goals and develop coping strategies.
- Foster therapeutic relationships while modeling professional behavior and ethical standards.
Healthcare Administration Intern
Elevations RTC
01.2025 - 04.2025
- Partnered with cross-functional teams to streamline clinical workflows and improve service delivery.
- Contributed to training development, staff coordination, and quality assurance efforts.
- Assisted with compliance checks and patient care coordination to enhance operational performance.
NCAA Division I Student-Athlete
Weber State University
06.2020 - 12.2024
- Developed advanced teamwork, leadership, and strategic planning skills.
- Managed competing demands of academics, athletics, and team operations.
- Served as a peer mentor and liaison between teammates and coaching staff.
Education
Bachelor's of Science - Healthcare Administration
Weber State
05.2025
Skills
- Healthcare Operations
- Patient Services
- HIPAA Compliance
- Quality Improvement
- Team Collaboration
- Time Management
- EMR Systems (if applicable)
- Communication
- Adaptability
Timeline
Staff Development/Administrative Assistant
Mt. Ogden Health & Rehab
06.2025 - Current
Healthcare Administration Intern
Elevations RTC
01.2025 - 04.2025
Youth Mentor – Behavioral Health Services
Elevations RTC
06.2021 - 06.2025
NCAA Division I Student-Athlete
Weber State University
06.2020 - 12.2024
Bachelor's of Science - Healthcare Administration
Weber State