Alemayehu Geda
Skokie,IL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at The Drake Hotel. Skilled in customer service and vehicle maintenance, I excel in passenger transportation and engagement. Achieved significant improvements in service delivery by leveraging strong communication and organizational skills. Dependable and adept at navigating local routes, consistently delivering exceptional guest experiences.
Overview
10
10
years of professional experience
Work History
Uber Driver
Uber Company
11.2014 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Server
The Drake Hotel
05.2014 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Valet Parking
The Drake Hotel
10.2015 - 04.2016
- Streamlined transportation arrangements by coordinating taxi services or valet parking for both residents and guests upon request.
- Enhanced customer satisfaction by implementing efficient valet parking procedures and protocols.
- Entered guest vehicle information and location in computerized valet parking system.
- Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
Education
N/A - Information Technology
William Rainey Harper College
Palatine, ILN/A - ESL
Harry S Truman College
Chicago, IL01.2015
Skills
- Customer Service
- Passenger transportation
- Vehicle Maintenance
- Cleanliness
- Safe Driving
- Customer Engagement
- Dependable and reliable
- Customer-Oriented
- Understands local routes
Languages
Amharic
Native or Bilingual
Swahili
Native or Bilingual
Oromic
Native or Bilingual
Arabic
Professional Working
Tigrinya
Full Professional
Timeline
Valet Parking
The Drake Hotel
10.2015 - 04.2016
Uber Driver
Uber Company
11.2014 - Current
Server
The Drake Hotel
05.2014 - 03.2020
N/A - Information Technology
William Rainey Harper College
N/A - ESL
Harry S Truman College
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