Ale Morales
Houston
Summary
Natural leader with exceptional skills in customer relations, administration and scheduling. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Rossa Room Speakeasy
10.2024 - 01.2025
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Lead Bartender
Blossom Hotel
02.2023 - 10.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Prime
09.2022 - 03.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Event Coordinator
Vaca Vieja Venezuela
02.2018 - 03.2020
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
Head Bartender
Vaca Vieja Venezuela
11.2017 - 02.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Train new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Increased bar revenue through development and marketing of featured cocktails.
- Developed drink menu with creative cocktails, contemporary wines and craft beers.
Education
High School - Science
Colegio Instituto Escuela
08.2014
Skills
- Professional Service Standards
- Budget Planning and Administration
- Forecast Preparation
- Mixology Techniques
- Teamwork and Professionalism
- Bar Operations and Logistics
- Hospitality and Guest Service
- Leadership and team building
Accomplishments
Featured 3 times on Live TV for the Houston Life segments on Channel 2, showcasing author cocktails.
Collaborated in the development of "Septimo Dia" for Rum SantaTeresa, Venezuela.
Languages
Spanish
Native or Bilingual
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- TABC License
- Advance Cocktail Techniques
- Master Bartender
Timeline
General Manager
Rossa Room Speakeasy
10.2024 - 01.2025
Lead Bartender
Blossom Hotel
02.2023 - 10.2024
Bartender
Prime
09.2022 - 03.2023
Event Coordinator
Vaca Vieja Venezuela
02.2018 - 03.2020
Head Bartender
Vaca Vieja Venezuela
11.2017 - 02.2018
- Food Handler's Card or Permit - Various State Health Departments.
- TABC License
- Advance Cocktail Techniques
- Master Bartender
High School - Science
Colegio Instituto Escuela
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