Alen Duranovic

Operated as an independent contractor (1099) for a pharmacy delivery service, registered and licensed under the name Aidify with the state of Arizona. Responsible for daily pickups of customer medications from private pharmacies and delivering them to the main office for sorting and distribution. Additionally, collected assigned medication packages from the main office and completed timely deliveries across designated routes. Managed all aspects of the delivery process, ensuring accuracy and efficiency. Compensated with a set daily rate, including separate payments for pickups and drop-offs, while maintaining compliance with state regulations and licensing requirements."

This version highlights my responsibilities, independence, and professionalism in a clear and polished manner.

• Kept detailed mileage and fuel reports to track overall fuel costs.
• Delivered goods and products to customer on time and in excellent condition

• Supported customers with invoices, statements and other basic questions.
• Assisted with reconciliations and customer communications.
• Worked with customers to answer questions, resolve disputes and research discrepancies.
• Processed recurring automated payments and credit card payments.
• Received inbound customer calls related to credit and accounts receivable.
• Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
• Fielded 25-30 incoming customer calls to deliver high-quality solutions.

• Processed loans within various departments to achieve timely, accurate, and fair proceedings.
• Set up and completed loan submission packages.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Provided quick turnaround times to maintain fast-past schedule.
• Coordinated closing process with attorneys, title companies, and government clerks.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Handled any conditions sent from underwriting departments.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
• Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
• Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
• Advised loan officers to comply with loan guidelines and apply best practices.
• Developed and maintained relationships with customers and loan officers to establish smooth loan process.
• Utilized loan origination software to process and track loan applications.
• Assisted customers with completing loan applications and other paperwork.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Explained very technical financial information to applicants in easy to understand language.
• Processed loan applications and monitored progress from start to finish.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Researched and updated industry knowledge on changing legislation and regulations.
• Compiled closing packages for drafting and presentation accuracy.
• Monitored pipelines to track and log status of loans.
• Assessed loan portfolios for compliance with underwriting policies.
• Developed and maintained relationships with customers, lenders and other third parties.

• Maintained updated records of all financial transactions to support traceability.
• Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
• Prepared company tax returns and other financial filings.
• Monitored current economic trends and adjusted financial strategies accordingly.
• Devised and implemented controls and procedures to promote financial accuracy.
• Tracked budget forecasts and monitored budget performance.
• Delivered guidance on financial regulations and requirements.
• Produced financial statements and reports to comply with regulations.
• Built and established relationships with clientele to improve future business opportunities.
• Developed and maintained database of financial records for clients.