Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alen Kastrat

Elmwood Park,NJ

Summary

Dependable and organized PMO Analyst with experience supporting clients, utilizing technical and financial programs. Strong proficiency in Microsoft Office Suite, Microsoft Dynamics, SAP, SharePoint, and various other programs. Proven history of managing high-volume workloads, while meeting hard deadlines in a fast-paced environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

PROJECT MANAGEMENT ANALYST

Diversified
04.2022 - Current
  • Administered business strategies that aligned with Project Management implementation.
  • Assisted in the closure of over 3,000 projects in the 2024 fiscal calendar.
  • Developed operational KPI’s to track efficiency.
  • Optimized workflow processes through Microsoft Dynamics 365.
  • Created presentations using Power BI, highlighting key points related to each project’s scope, timeline, budget constraints and other pertinent information.

SERVICE COORDINATOR

ACE IT Solutions
04.2021 - 04.2022
  • Oversaw a team of technicians and coordinated their daily tasks.
  • Organizationally maintained a 97% ticket solution rate.
  • Utilized a managerial system through Connectwise.
  • Worked alongside the projects team to ensure jobs for clients were completed in an organized and timely fashion.
  • Communicated with clients to ensure any and all issues were being taken care of.

FINANCIAL ANALYST

Sammy’s Delivery Service
08.2020 - 04.2021
  • Managed quarterly and annual budgeting processes by preparing and analyzing financial data.
  • Created reports utilizing SAP Query tools.
  • Improved operational efficiency and cultivated cost reduction and increased productivity.
  • Interacted with contractors, subcontractors and suppliers to guide cost analysis process by establishing and enforcing policies and procedures.

Education

Bachelor of Arts (B.A.) - Business Administration

Montclair State University
Montclair, NJ

Skills

  • ERP Systems
  • CRM Software
  • Microsoft Excel
  • Power BI
  • SQL
  • Data Analysis

Certification

  • PMP - Project Management Professional

Languages

English
Native or Bilingual
Croatian
Native or Bilingual
Italian
Professional Working

Timeline

PROJECT MANAGEMENT ANALYST

Diversified
04.2022 - Current

SERVICE COORDINATOR

ACE IT Solutions
04.2021 - 04.2022

FINANCIAL ANALYST

Sammy’s Delivery Service
08.2020 - 04.2021

Bachelor of Arts (B.A.) - Business Administration

Montclair State University

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