Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

Alen Lazaryan

North Hollywood,CA

Summary

As an 18-year-old with hands-on experience in customer service, sales, and team collaboration, I have developed strong communication skills that allow me to thrive in fast-paced environments. Whether it's providing exceptional service at PokiTomik and Brick and Flour restaurants, or engaging with homeowners to generate roofing leads, I am dedicated to ensuring customer satisfaction and contributing to team success. I am eager to bring my positive attitude, problem-solving abilities, and work ethic to any role, always striving to exceed expectations and help businesses grow. With a passion for learning and growing, I am ready to take on new challenges, and contribute to your team's success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Team Member

PokiTomik
North Hollywood, CA
02.2024 - 03.2025
  • Customer Service Excellence: Delivered friendly and attentive service to an average of 50+ guests per shift, ensuring a positive dining experience, and encouraging repeat business.
  • Order Accuracy and Efficiency: I took orders, communicated effectively with the kitchen, and ensured the timely delivery of food and beverages.
  • Upselling and Product Knowledge: Utilized extensive menu knowledge to recommend food and drink pairings.
  • Team Collaboration: Worked closely with kitchen staff and management to address customer needs and resolve any issues, ensuring smooth operations, and maintaining high standards of service.
  • Problem-Solving: Addressed customer complaints and concerns in a calm, professional manner, achieving positive resolutions, and maintaining customer satisfaction.
  • Cleanliness and Safety: Ensured dining areas were clean, organized, and compliant with health and safety regulations, contributing to a safe and pleasant environment for both guests and staff.

Canvassing Team Leader

One Way Roofing
Los Angeles, CA
01.2024 - 02.2025
  • Lead Generation: Successfully identified and engaged with potential customers in targeted neighborhoods, generating an average of 20+ new leads per week.
  • Product Knowledge and Communication: Utilized in-depth knowledge of roofing products and services to educate potential customers, answer questions, and address concerns to build trust and credibility.
  • Scheduling and Appointment Setting: Scheduled consultations and roof inspections for qualified leads, ensuring seamless follow-up, and a smooth transition to the sales team for further discussions and quotes.
  • Customer Relationship Building: Developed strong relationships with homeowners, offering personalized solutions based on individual needs, and fostering a positive reputation for the company in the local community.
  • Sales Support: Collaborated with the sales team to provide detailed customer insights, leading to a more tailored approach in service offerings, and a higher conversion rate of leads to sales.
  • Performance Tracking: Maintained accurate records of daily outreach activities, lead statuses, and conversion rates, helping the team refine strategies for better targeting, and improved outcomes.

Restaurant Team Member

Brick and Flour
North Hollywood, CA
02.2021 - 11.2023
  • Exceptional Customer Service: Delivered friendly, attentive, and personalized service to an average of 40+ guests per shift, helping to create a welcoming and enjoyable atmosphere that increased customer satisfaction.
  • Order Management: Took accurate orders, communicated clearly with the kitchen staff, and ensured timely delivery of meals.
  • Menu Expertise and Upselling: Leveraged in-depth knowledge of the menu to suggest wine pairings, daily specials, and appetizers, resulting in a 10% increase in upselling and higher check averages.
  • Teamwork and collaboration: Coordinated with kitchen staff, bartenders, and other servers to ensure seamless service and a quick response to customer needs, fostering a strong team dynamic.
  • Problem Resolution: Handled customer concerns or complaints with professionalism and patience, ensuring issues were resolved quickly and to the guest’s satisfaction, contributing to repeat visits and positive feedback.
  • Cleanliness and Health Compliance: Maintained a clean and organized dining area, adhering to health and safety standards to provide a safe and hygienic environment for both guests and staff.

Education

GED -

Los Angeles Pierce College
Woodland Hills
06-2024

Skills

  • Customer Service Excellence
  • Sales support
  • Communication Skills
  • Team collaboration
  • Problem solving
  • Sales and up-selling techniques
  • Time management
  • Foreign language proficiency
  • Food handlers card

Languages

English
Full Professional
Armenian
Full Professional
Spanish
Limited

Certification

  • Food Handler's License – Certified in food safety and hygiene practices to ensure compliance with health regulations and maintain high standards of cleanliness and safety in the restaurant industry.
  • Driver's License – Valid driver’s license with a clean driving record, enabling reliable transportation for work-related tasks, including canvassing for the roofing business and general commuting.

Accomplishments

  • Lead Generation Champion (Roofing Business) – Successfully generated a high volume of quality leads, contributing to a 20% increase in business inquiries within my first quarter.
  • Employee of the Month (PokiTomik Restaurant) – Recognized for consistently delivering exceptional customer service, going above and beyond to ensure guest satisfaction, and demonstrating strong teamwork skills.

Affiliations

  • Peirce College Enrolled – Currently pursuing a degree at Peirce College, focusing on my Doctorate Degree, which has allowed me to balance academics with hands-on work experience.
  • Volunteer at Kaiser Permanente – Contributed to community health initiatives by assisting with patient check-ins, managing appointment scheduling, and providing administrative support to healthcare staff. Through this experience, I gained valuable skills in customer service, healthcare operations, and patient relations while promoting a positive environment for both patients and staff.

Timeline

Restaurant Team Member

PokiTomik
02.2024 - 03.2025

Canvassing Team Leader

One Way Roofing
01.2024 - 02.2025

Restaurant Team Member

Brick and Flour
02.2021 - 11.2023

GED -

Los Angeles Pierce College

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Alen Lazaryan