Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Alen Lopez

815 NW 21 PL Miami,FL

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Developed strong organizational and time-management skills in fast-paced environment. Experienced in leading and supervising operational and sales teams. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Private Chauffeur

Blacklane
Miami, FL
02.2025 - 05.2025
  • Provided premium, on-demand chauffeur services to Blacklane clients while ensuring a safe, timely transportation experience, while maintaining the highest level of professionalism and discretion.
  • Actively used my privately owned Tesla Model Y for additional side jobs, including private deliveries, package pickups, and transporting goods for trusted clients and small businesses.
  • Completed an average of 7-8 high-end rides per day, including airport pickups, hotel drop-offs, and corporate appointments across the South Florida area.
  • Vacuumed, cleaned, and sanitized vehicles between customers.
  • Consistently navigated efficiently through various routes to reach destinations on time, or ahead of schedule.

Store Owner

R8TED
04.2021 - Current


  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
  • Oversaw business budget planning and administration, accounting functions, and purchasing.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.

Lyft Driver (Independent Contractor)

Lyft
Miami, FL
07.2015 - Current
  • Managed scheduling and optimized routes to achieve a 98% on-time arrival rate.
  • Ensured vehicle safety and cleanliness, contributing to positive passenger experiences.
  • Developed strong problem-solving skills by addressing passenger needs and resolving issues efficiently.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Patient Access Representative

Mount Sinai Hospital
01.2016 - 04.2021
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.

Medical Records Specialist

University Of Miami Hospital And Clinics
10.2011 - 07.2015
  • Maintained patient records in compliance with security regulations.
  • Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Processed medical records requests from outside providers according to facility, state, and federal law.

Assistant Manager

Footlocker
08.2006 - 10.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, and forecast future needs.
  • Mentored staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Lincoln Marti High School
Miami, FL
05-2009

Skills

  • Effective time management
  • Customer relationship management
  • Punctuality
  • Business management
  • Customer service expertise

Certification

  • Chauffeur Registration- State of Florida (Active)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Private Chauffeur

Blacklane
02.2025 - 05.2025

Store Owner

R8TED
04.2021 - Current

Patient Access Representative

Mount Sinai Hospital
01.2016 - 04.2021

Lyft Driver (Independent Contractor)

Lyft
07.2015 - Current

Medical Records Specialist

University Of Miami Hospital And Clinics
10.2011 - 07.2015

Assistant Manager

Footlocker
08.2006 - 10.2011

High School Diploma -

Lincoln Marti High School

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