Alen Rita
Woodland Hills,CA
Summary
Enthusiastic, Experienced, and Customer Oriented individual with extensive background in the Property Management and Real Estate industry. I have the ability to multi-task, supervise multiple properties, develop and manage the annual budget, management plan, marketing plan, rent collections and reconciliation plus to ensure accounts payable is processed on time. Effective at keeping consistent balance between tenants rights and business targets to maintain financial goals. Professional negotiator to guide tenants and make them happy during their occupation. Furthermore, to secure an interesting and challenging position within a well established company where I can use my talents and skills to grow and expand the company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales and Service Supervisor
Avalonbay Communities Inc
08.2023 - Current
- Oversaw the leasing process for residential units, trained and supervised leasing consultants, led and motivated a team of leasing consultants, and monitored team performance while providing feedback for improvement.
- Developed and implemented leasing strategies to attract and retain residents and to ensure compliance with leasing policies and procedures.
- Provided excellent customer service to current and prospective residents and addressed resident concerns and inquiries in a timely and professional manner to enhance community satisfaction.
- Utilized online platforms and social media to enhance property visibility.
- Planned and organized community events to engage residents, promoted a sense of community, and enhanced resident satisfaction to achieve community goals.
- Maintained accurate records of leasing transactions and resident interactions, and generated reports on leasing performance and occupancy rates.
- Collaborated with upper management and maintenance to implement continuous improvements and exceed team goals.
- Conducted routine inspections to check quality and compliance with established specifications.
Regional Community Consultant
Avalonbay Communities Inc
08.2022 - 08.2023
- Conducted property showings for multiple properties to highlight features, answer questions and redirect concerns to close contracts.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
Property Manager
Multi Unit Property
01.2019 - 02.2022
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Boosted occupancy by leveraging market knowledge and successful promotional strategies.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Real Estate Agent
Pinnacle Estate Properties
02.2018 - 01.2022
- Lease, Buy, or Sell properties for clients.
- Wrote contracts and oversaw transactions for sales and purchasing activities on homes, land and commercial properties.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Examined homes for client arrivals after planning open-house events and showings.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Completed property walkthrough before completing deals, upholding accuracy in listings and appraisals.
CEO and Founder
Premium Motorsports
01.2018 - 03.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Discussed products and services with customers, outlined restrictions and educated on policies.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with signing up for store loyalty programs, provided details about key benefits, answered questions and fulfilled their requests.
CEO and Founder
My Secret Fashion Corporation
02.2011 - 12.2017
- Managing day to day operations, making sure inventory and sales match, supervising employees, depositing daily transactions, purchasing merchandise, and keeping track of sales and accounting.
- Answered questions about store policies and concerns to support positive customer experiences.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Trained and motivated employees to perform daily business functions.
Education
Bachelor of Science - Psychology
California State University Northridge
Northridge, CA05.2013
Skills
- Customer Relations and Clear Communication
- Fast Learner, Multitasking and Prioritization
- Excellent Sales Ability, Leasing and Contract Negotiation
- Property Tours and Maintenance Oversight
- Operations Management
- Decision Making and Dispute Handling
- Operating Cost Tracking
- Deposits Management
- Rental Pricing Strategies
- Property Management Software Understanding
- Screening Processes
- MRI Accounting Software, CRM, Microsoft Office and Outlook
Certification
Licensed Real Estate Agent, State of California, 2018.
Timeline
Sales and Service Supervisor
Avalonbay Communities Inc
08.2023 - Current
Regional Community Consultant
Avalonbay Communities Inc
08.2022 - 08.2023
Property Manager
Multi Unit Property
01.2019 - 02.2022
Real Estate Agent
Pinnacle Estate Properties
02.2018 - 01.2022
CEO and Founder
Premium Motorsports
01.2018 - 03.2020
CEO and Founder
My Secret Fashion Corporation
02.2011 - 12.2017
Bachelor of Science - Psychology
California State University Northridge