Alena A Wilson
Yuma,AZ
Summary
Detail-oriented administrative professional with a proven track record of excelling in fast-paced environments, particularly in managing front desk operations within legal settings. Recognized for exceptional attention to detail and adeptness at handling multiple tasks efficiently. Known for ensuring professional and efficient client interactions. Responsible, punctual, and ambitious employee poised to thrive in any work environment.
Overview
6
6
years of professional experience
Work History
Emergency Communications Dispatcher
Yuma County Sheriff's Office
06.2024 - Current
- Operated multi-channel communication systems to coordinate emergency responses efficiently.
- Prioritized incoming calls and dispatched appropriate resources based on urgency and location.
- Maintained accurate records of all communications and actions taken during emergencies.
- Collaborated with law enforcement, fire departments, and medical services to ensure effective response strategies.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Streamlined communication between first responders and the public through accurate relaying of critical information.
Legal Receptionist
Deason Garner Hansen
10.2023 - 02.2024
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Streamlined appointment scheduling for attorneys, resulting in improved time management and increased productivity.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Assisted with drafting legal correspondence, contributing to timely communication between attorneys and clients.
- Facilitated effective communication between attorneys, paralegals, and clients by managing phone calls, emails, and messages promptly.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
Shift Leader
Dutch Bros
07.2021 - 10.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Team Captain
Cibola Mock Trial
09.2019 - 05.2020
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Increased overall productivity by streamlining workflow processes and delegating tasks appropriately.
- Improved employee retention through mentoring, coaching, and providing constructive feedback.
- Boosted team morale by organizing team-building activities and fostering a positive work environment.
- Achieved project deadlines consistently through efficient time management and prioritizing tasks effectively.
- Ensured smooth operations by maintaining open lines of communication between team members and upper management.
- Spearheaded weekly meetings with team members to address concerns, share updates, and discuss upcoming projects or goals.
- Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
- Set clear expectations for each member''s roles and responsibilities, leading to improved accountability across the board.
Education
Bachelor of Arts - Political Science
Arizona State University
Tempe12.2024
Associate of Arts - Administration of Justice
Arizona Western College
Yuma, AZ05.2022
Skills
- Scheduling appointments
- Organization and prioritization skills
- Data entry proficiency
- Document Management
- Legal Terminology
- Proofreading abilities
- Strong Organization
- Billing and Invoicing
- Answering calls
- Calendar Management
- Typing Speed
- Legal research assistance
- Quickbooks
- Appointment Scheduling
- Legal Correspondence
- Relationship Retention
- Information gathering
- Memory retention
- Accuracy and precision
- Research
- Client relations
- Schedule coordination
Timeline
Emergency Communications Dispatcher
Yuma County Sheriff's Office
06.2024 - Current
Legal Receptionist
Deason Garner Hansen
10.2023 - 02.2024
Shift Leader
Dutch Bros
07.2021 - 10.2023
Team Captain
Cibola Mock Trial
09.2019 - 05.2020
Bachelor of Arts - Political Science
Arizona State University
Associate of Arts - Administration of Justice
Arizona Western College
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