Alena Brown

Knowledgeable and dedicated customer service professional with extensive experience in Retail and telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Willing to relocate to:, Authorized to work in the US for any employer

• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Im very energetic and love to be productive in my everyday life. I love to learn new things and educate myself on all things I'm interested in such as marketing. I enjoy writing poems and songs just as much as I like singing. Cooking is something I found to be very therapeutic for me. I love to travel to different places here in the US and also planning to visit other places like Bora Bora.