Summary
Work History
Education
Skills
Languages
Timeline
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Alena Bykova

Sanford,FL

Summary

Hardworking and dependable professional with proven experience in fast-paced food service at Wingstop. Skilled in delivering excellent customer service, handling cash and POS systems, and maintaining high standards of cleanliness and food safety. Fluent in English and Russian, with strong communication skills that make it easy to connect with diverse customers and team members. Recognized for reliability, adaptability, and the ability to stay calm and focused under pressure. Dedicated to teamwork and always willing to go above and beyond to ensure customer satisfaction and smooth daily operations.

Work History

Crew Member

Wingstop
11.2023 - 01.2024
  • Delivered excellent customer service by taking orders, handling transactions, and ensuring guest satisfaction.
  • Prepared food and maintained quality standards while following food safety guidelines.
  • Worked collaboratively with team members to keep operations running smoothly during peak hours.
  • Assisted with cleaning, stocking, and organizing to maintain a safe and welcoming environment.
  • Assisted in inventory management by restocking supplies as needed throughout shifts.
  • Adapted quickly to changing priorities in a fast-paced environment while maintaining quality standards.
  • Engaged with customers to provide product information and facilitate positive dining experiences.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.

Education

Associate of Arts - Biology

Seminole State College of Florida
Sanford, FL
05-2027

High School Diploma -

Lake Mary High School
Lake Mary, FL
05-2025

Skills

  • Bilingual: Fluent in English and Russian
  • Customer Service & Communication
  • Cash Handling & POS Systems
  • Food Preparation & Safety
  • Teamwork & Adaptability
  • Time Management
  • Self-discipline
  • Flexible schedule
  • Basic math
  • Verbal and written communication
  • Heavy lifting
  • Safety

Languages

Russian
Native or Bilingual
English
Native or Bilingual

Timeline

Crew Member

Wingstop
11.2023 - 01.2024

Associate of Arts - Biology

Seminole State College of Florida

High School Diploma -

Lake Mary High School
Alena Bykova