Alena Campbell
Mason
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Campus Security Assistant
Geneva College Career Development
Beaver Falls
02.2025 - Current
- Greeted visitors upon arrival at the main entrance gate and checked identification before allowing entry onto the premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Examined windows, doors, and gates to ensure security.
Retail Sales Associate
Marshalls
Mason
05.2023 - 08.2024
- Handled returns and exchanges according to company policies.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Provided excellent customer service, resolving issues and answering queries promptly.
Education
Bachelor of Science - Criminal Justice
Geneva College
Beaver Falls, PA12-2025
Skills
- Team collaboration
- Problem-solving
- Time management
- Conflict resolution
- Customer service
- Collaborate with law enforcement
- Communication skills
- Multitasking
- Policy enforcement
- Adaptable and flexible
Affiliations
- I have played on a collegiate softball team for three years
- I have been playing softball for 16 years
Accomplishments
- I made Deans List in the fall semester of 24.
- I received the PAC sportsmanship award in the 2024 athletic season.
Timeline
Campus Security Assistant
Geneva College Career Development
02.2025 - Current
Retail Sales Associate
Marshalls
05.2023 - 08.2024
Bachelor of Science - Criminal Justice
Geneva College
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