Alena Chavez
Lovelock,NV
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Hotel Front Desk Clerk
Cpunch Inn And Casino
01.2020 - 10.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Completed late check-ins and directed guests to rooms and facilities.
Cashier
Chevron
03.2018 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Cashier
Family Dollar
01.2015 - 08.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
De Anza Middle School
Ontario, CASkills
- Supply Stocking
- Greeting Guests
- Correspondence Management
- Welcoming Guests
- Guest Relations
- Microsoft Office
- Reservation Processing
- Customer Service
- Payment Handling
- Multi-Line Phone Systems
- Auditing
- Reservations
- Excellent Communication
- Decision Making
Timeline
Hotel Front Desk Clerk
Cpunch Inn And Casino
01.2020 - 10.2021
Cashier
Chevron
03.2018 - 11.2019
Cashier
Family Dollar
01.2015 - 08.2016
De Anza Middle School