Alena Chernyshev
Indian Trail,North Carolina
Summary
Effective at creating and optimizing training programs for new, professional, supervisory, and management positions. Excellent communicator, multitasker, and problem-solving abilities. Proficient skills in Microsoft Word and Microsoft Excel with an in-depth understanding of training requirements for different departments and levels.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Receptionist
First Choice Eye Care
Indian Trail, North Carolina
10.2023 - Current
- Handled sensitive information in a confidential manner.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
Training Manager
Plato's Closet
Indian Trail, North Carolina
10.2022 - 10.2023
- Developed training materials, including manuals, guides and handouts.
- Organized and coordinated training sessions for new employees.
- Created post-training evaluation surveys to measure performance improvement.
- Provided coaching and mentorship programs for staff members.
- Monitored progress of trainees through feedback from managers and supervisors.
- Advised management on best practices related to employee education initiatives.
Coach
Chic-Fil-A
Indian Trail, NC
09.2021 - 10.2022
- Operated cash registers to process customer orders.
- Provided excellent customer service by responding to inquiries promptly.
- Performed opening and closing duties such as cleaning counters or restocking supplies.
- Maintained records of sales transactions using POS systems.
- Assisted in training new employees on operations and customer service standards.
Tutor Mentor
Private Tutoring
Indian Trail, North Carolina
08.2020 - 09.2021
- Established positive relationships with students, families, teachers, and school administrators.
- Encouraged students to become self-directed learners and develop independent study skills.
- Motivated struggling students by creating a safe learning environment and utilizing creative approaches.
- Maintained accurate records of student attendance and progress reports.
- Instructed small groups of students in specialized subjects such as English language arts or mathematics.
- Used technology tools such as online resources or interactive software programs to enhance lessons.
Education
Associate of Science - Computer Science
Central Piedmont Community College
Charlotte, NC 08.2022 - 12.2024
High School Diploma -
Bob Jones University
Greenville, SC01.2022
Bachelor of Science - Computer Science/ Data Science
University of North Carolina At Charlotte
Charlotte, NC 2024.09 - 2026.12
Skills
- Programming Experience in Java
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Organization and Time Management
- Teamwork and Collaboration
- New Employee Training
- Leadership
- Conflict Resolution in the Work Environment
- Fluent in Russian
Hobbies
- Member of Instrumental Orchestra
- Volunteer in the Children's Summer Programs
- Mentoring Young Children in Educational Programs
Timeline
Bachelor of Science - Computer Science/ Data Science
University of North Carolina At Charlotte
2024.09 - 2026.12
Front Desk Receptionist
First Choice Eye Care
10.2023 - Current
Training Manager
Plato's Closet
10.2022 - 10.2023
Associate of Science - Computer Science
Central Piedmont Community College
08.2022 - 12.2024
Coach
Chic-Fil-A
09.2021 - 10.2022
Tutor Mentor
Private Tutoring
08.2020 - 09.2021
High School Diploma -
Bob Jones University
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