Alena Dudko
Vancouver,WA
Summary
Skilled in managing daily operations and maintaining efficient workflows in fast-paced environments. Brings strong organizational and leadership abilities to support team productivity and overall office success. Proficient in scheduling, office software, and resource coordination. Known for excellent communication skills, a friendly and welcoming demeanor, and extensive front desk experience. Adept at multitasking, problem-solving, and creating a positive first impression for clients and visitors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Handris Realty Co.
10.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Tailored communication style to meet diverse client needs, building trust and rapport.
- Utilized advanced CRM tools to manage client interactions efficiently, ensuring timely follow-up and service delivery.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.
Office Manager
Vancouver Auto Center
07.2023 - 11.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Membership Sales Representative
LA Fitness
02.2017 - 07.2019
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Addressed and resolved member complaints with empathy and professionalism, restoring confidence in service.
- Collaborated with team members to achieve monthly sales targets and consistently exceeded expectations.
- Conducted tours of facilities for prospective members, highlighting benefits and features to encourage sign-ups.
- Developed strong communication skills while presenting clear explanations of complex membership benefits packages.
Education
High School Diploma -
David Douglas High School
PortlandMt. Hood Community College
Gresham, ORSkills
- Hospitality and accommodation
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Schedule and calendar management
- Computer proficiency
Accomplishments
- Acknowledged by senior leadership for excellence, resulting in fast-tracked promotion to management role.
Certification
- Licensed Real Estate Agent - October, 2019 - Present
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Office Manager
Vancouver Auto Center
07.2023 - 11.2024
Real Estate Agent
Handris Realty Co.
10.2019 - Current
Membership Sales Representative
LA Fitness
02.2017 - 07.2019
High School Diploma -
David Douglas High School
Mt. Hood Community College
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