ALENA DZANIC
Hamtramck
Summary
Results-oriented professional with over 10 years of experience in sales management and leadership. Seeking to leverage a proven track record of driving success in cross-functional projects and strategic initiatives. Skilled in managing complex projects, building and maintaining client relationships, and supporting upper management in achieving organizational goals.
Overview
10
10
years of professional experience
Work History
Senior Team Leader- SOS Partner Loans
Rocket Pro TPO
06.2021 - Current
- Process Payroll for Team Members efficiently and accurately
- Customize Reports on the daily for production visibility
- Assisting Director in managing and executing key business initiatives, ensuring timely delivery of goals
- Schedule Team Meetings to go over process/guideline changes
- Schedule Meetings with other business areas to discover improvements needed to drive the business forward
- Execute effective daily plans to consistently meet production goals
- Create daily game plans to ensure the team is set up for success every day
- Audit Team Members to ensure we are in compliance with investor guidelines
Senior SOS Loan Partner Specialist
Rocket Pro TPO
03.2020 - 06.2021
- Exceeds expectations per drive review for the last7 months
- Set up efficiency meetings with team members who wanted additional help
- Assist with training new team members during onboarding
- Assist other teams with their SLAs
- Provide great partner service to retain partnerships at Rocket Pro TPO
- Create and execute on volunteer events to help with the companies vision on volunteer hours
- Salesforce Ambassador- Assisted our team with transition to salesforce and was the go to for questions and created a training
- Accepted into the Aspiring Leaders Program
- Top Box Office for10 consecutive months
- Top60% for14 consecutive months
- Promoted to Senior SOS Specialist April2021
Mortgage Banker
Rocket Mortgage
10.2017 - 03.2020
- Execute effective mortgage plans to meet and exceed mortgage production goals
- Building and maintaining long term customer relationships
- Monitor pipeline on a daily basis to push loans to closing
- Follow guidelines to ensure we are meeting Company, State and Federal standards
- Follow up daily with clients to ensure client service is met at full satisfaction
- Accurately qualify clients upfront to ensure the client has a great experience throughout process
- Find solutions for errors that come up for loans in certain software systems, ex; AMP, LOLA
- Make necessary adjustments to successfully get loans into process
Branch Manager
TCF Bank
11.2014 - 10.2017
- Execute effective mortgage plans to meet and exceed mortgage production goals
- Consult with clients about their homeownership needs
- Building and maintaining long term customer relationships
- LTP (Leadership Trainee Program) Graduate
- (November2016 to April2017)
- Responsible for creating an effective plan every month to meet or exceed our monthly goal..
- Create Reports to present to Regional Managers that have a clear visual of year to date and month to date sales increases
- Monitor daily sales reports to ensure that there are no errors
- Utilize Salesforce (CRM) during every transaction to create solutions for customers and identify new sale opportunities
Education
Bachelor of Arts - Criminal Justice
Wayne State University
01.2015
Skills
- Leadership skills
- Time management
- Effective Communication
- Detail oriented
- Strategic planning
- Adaptability
- Organization
- Data Analysis
- Critical Thinking
- Solution Focused
Timeline
Senior Team Leader- SOS Partner Loans
Rocket Pro TPO
06.2021 - Current
Senior SOS Loan Partner Specialist
Rocket Pro TPO
03.2020 - 06.2021
Mortgage Banker
Rocket Mortgage
10.2017 - 03.2020
Branch Manager
TCF Bank
11.2014 - 10.2017
Bachelor of Arts - Criminal Justice
Wayne State University
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