Alena Esqueda
Bakersfield,CA
Summary
Dynamic Referral Coordinator with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational, and multitasking abilities. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
Bakersfield Prosthetics And Orthotics
03.2021 - 04.2024
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
- Increased efficiency in handling authorization cases through effective prioritization based on urgency and complexity levels.
- Reviewed documentation for accuracy and assessment of necessity.
- Enhanced communication between healthcare providers and insurance companies, reducing delays in patient treatment approvals.
- Reviewed authorizations from payer to determine approved or denied items.
- Updated patient records with accurate, current insurance policy information.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Associate of Science - Psychology
Bakersfield College
Bakersfield, CA05.2024
High School Diploma -
East Bakersfield High School
Bakersfield, CA06.2016
Skills
- Goal Setting
- Organizational abilities
- Continuous Improvement
- Records Maintenance
- Excellent Communication
- Task Prioritization
- Adaptability and Flexibility
- Calendar Management
- Courteous and Professional
- Scheduling
- Verbal and written communication
Timeline
Referral Coordinator
Bakersfield Prosthetics And Orthotics
03.2021 - 04.2024
Associate of Science - Psychology
Bakersfield College
High School Diploma -
East Bakersfield High School