Engaging Customer Service Representative with a strong background in retail and entertainment. Skilled in fostering client relationships and enhancing customer satisfaction. Committed to driving company success through effective communication and teamwork.
Overview
1
1
Certification
9
9
years of professional experience
Work History
In Home Caregiver
In Home Support Services (IHSS)
Fresno, CA
10.2024 - Current
Assisted clients with activities of daily living (ADLs), including bathing, grooming, dressing, and toileting.
Prepared therapeutic meals tailored to specific dietary restrictions and nutritional needs to promote health.
Monitored vital signs and emotional changes, promptly reporting critical updates to family members and healthcare providers.
Maintained a safe, clean living environment by performing light housekeeping, laundry, and grocery shopping.
Engaged clients in companionship and cognitive activities (puzzles, reading) to enhance mental well-being.
Key Responsibilities & Bullet Points
Essential Skills to List
Physical Care: Patient transfers, fall prevention, ADLs, and mobility support.
Medical Knowledge: Medication administration, vital signs tracking, and basic care plans.
Interpersonal Traits: Empathy, patience, active listening, and clear communication.
Certifications: CPR/First Aid, CNA (if applicable), and Dementia/Alzheimer's Care training.
Customer Service Representative
Ross Dress for Less
Fresno, CA
05.2021 - Current
Fielded customer complaints and queries, accelerating resolution process and improving customer experience.
Resolved customer issues by actively listening and providing solutions in a calm manner., maintaining calm demeanor to foster positive interactions.
Helped customers find specific products, answered questions and offered product advice.
Sold products by explaining features and educating customers on application, enhancing customer satisfaction.
Investor Relations Manager
CRA Entertainment
Los Angeles, CA
01.2018 - 05.2021
Enhanced financial performance metrics through strategic networking that fostered sustainable client relationships.
Articulated growth objectives and operating plans.
Monitored 10+ client relationships, ensuring delivery of exceptional service and support.