Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALENA GERARD

Fresno,CA

Summary

Engaging Customer Service Representative with a strong background in retail and entertainment. Skilled in fostering client relationships and enhancing customer satisfaction. Committed to driving company success through effective communication and teamwork.

Overview

1
1
Certification
9
9
years of professional experience

Work History

In Home Caregiver

In Home Support Services (IHSS)
Fresno, CA
10.2024 - Current
  • Assisted clients with activities of daily living (ADLs), including bathing, grooming, dressing, and toileting.
  • Prepared therapeutic meals tailored to specific dietary restrictions and nutritional needs to promote health.
  • Monitored vital signs and emotional changes, promptly reporting critical updates to family members and healthcare providers.
  • Maintained a safe, clean living environment by performing light housekeeping, laundry, and grocery shopping.
  • Engaged clients in companionship and cognitive activities (puzzles, reading) to enhance mental well-being.
  • Key Responsibilities & Bullet Points
  • Essential Skills to List
  • Physical Care: Patient transfers, fall prevention, ADLs, and mobility support.
  • Medical Knowledge: Medication administration, vital signs tracking, and basic care plans.
  • Interpersonal Traits: Empathy, patience, active listening, and clear communication.
  • Certifications: CPR/First Aid, CNA (if applicable), and Dementia/Alzheimer's Care training.

Customer Service Representative

Ross Dress for Less
Fresno, CA
05.2021 - Current
  • Fielded customer complaints and queries, accelerating resolution process and improving customer experience.
  • Resolved customer issues by actively listening and providing solutions in a calm manner., maintaining calm demeanor to foster positive interactions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold products by explaining features and educating customers on application, enhancing customer satisfaction.

Investor Relations Manager

CRA Entertainment
Los Angeles, CA
01.2018 - 05.2021
  • Enhanced financial performance metrics through strategic networking that fostered sustainable client relationships.
  • Articulated growth objectives and operating plans.
  • Monitored 10+ client relationships, ensuring delivery of exceptional service and support.

Education

Pharmacology (Certified Pharmacy Tech) -

Boston Reed College
Sanger, CA

High School Diploma -

Fresno High School
Fresno, CA

Some College - Business

Fresno City College
Fresno, CA

Skills

  • Customer service orientation
  • Product Knowledge
  • Conflict Resolution
  • Customer loyalty building
  • Efficiency and attention to detail

Certification

Pharmacy Technician Certification

Timeline

In Home Caregiver

In Home Support Services (IHSS)
10.2024 - Current

Customer Service Representative

Ross Dress for Less
05.2021 - Current

Investor Relations Manager

CRA Entertainment
01.2018 - 05.2021

Pharmacology (Certified Pharmacy Tech) -

Boston Reed College

High School Diploma -

Fresno High School

Some College - Business

Fresno City College
ALENA GERARD