Alena Glushko
Pensacola,FL
Summary
Accomplished Business Office Coordinator at Pensacola Christian College, adept in office management and customer service. Leveraged analytical thinking and effective communication to enhance workflow efficiency by 30%, foster cross-functional collaboration, and streamline operations. Skilled in Microsoft Office and team leadership, consistently delivering results through innovative process improvements and strategic decision-making.
Overview
12
12
years of professional experience
Work History
Business Office Coordinator
Pensacola Christian College
05.2022 - 07.2024
- Developed correspondence letters, memos, and emails.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Worked and advised multiple department heads as well as IT on how to better our in-house system as well as new systems to ensure that the department performs well and runs smoothly.
- Optimized workflow efficiency by delegating tasks according to individual strengths and skill sets.
- Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
- Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.
- Improved interdepartmental communication by establishing clear lines of contact and collaboration protocols.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
- Leveraged data analysis tools to generate insightful reports, guiding informed decision-making processes within the company.
- Evaluated performance metrics regularly which allowed for adjustments in strategy to meet goals effectively.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed training materials for staff members which improved overall knowledge base within the organization.
Property Manager
Private Residence
03.2016 - 08.2021
- Provided assistance to owners of residence in all manners related to residential grounds.
- Oversaw all inventory and equipment repair needs.
- Oversaw all deliveries and purchases related to the needs of the ranch.
- Upkeep of the grounds of the property.
- Oversaw all animal needs including veterinary and ferrier care and appointments.
- Provided equine medical attention.
- Provided equine training and oversaw their physical needs.
CPDS Support Team
C.H. Robinson
04.2012 - 11.2013
- Worked to maintain outstanding attendance record, consistently arriving to work to start immediately.
- Actively listening to customer's requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information, and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in team-building activities to enhance working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved escalated customer issues with empathy and professionalism, maintaining high levels of client satisfaction.
Education
Bachelor of Science - Business Management
Rasmussen University
Eagan, MN09.2012
Skills
- Customer Service
- Office Administration
- Office Management
- Schedule Coordination
- Budget Planning
- Process Improvement
- Workflow oversight
- Cross-Functional Collaboration
- Expense Tracking
- Report Generation
- Business operations management
- Relationship Building
- Staff Training and Development
- Deadline Management
- Training and coaching
- Operations Management
- Scheduling and calendar management
- Account Reconciliation
- Inventory Control
- Administrative Support
- Documentation and control
- Records Management
- Policy and procedure modification
- Expense Reporting
- Problem-Solving
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking and Organization
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Leadership
- Effective Communication
- Decision-Making
- Phone and Email Etiquette
- Customer Service Management
- Microsoft Office
- Data Entry
- Analytical Thinking
Accomplishments
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
Languages
Russian
Native or Bilingual
Timeline
Business Office Coordinator
Pensacola Christian College
05.2022 - 07.2024
Property Manager
Private Residence
03.2016 - 08.2021
CPDS Support Team
C.H. Robinson
04.2012 - 11.2013
Bachelor of Science - Business Management
Rasmussen University