Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Alena Gonzales

Chula Vista,Ca

Summary

I work hard to excel at everything that I do. I go above and beyond to improve at my job and I constantly seek out new knowledge. I drive every challenge that comes my way to completion. I value teamwork and I work to find common ground with everyone I interact with. I aim to provide valuable contributions on a daily basis to my team.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Spirit Halloween
National City, Ca
08.2021 - 11.2021
  • Took on a leadership role as assistant manager training employees on various duties such as cash register, stock, and shipment.
  • Managed the daily assignments for a team of 4 people.
  • Managed phone calls communicating to other district stores.
  • Daily Covid 19 cleaning and disinfecting
  • Attended to the Customers every need and outfitted them with the perfect character.
  • Processed payments quickly and made accurate change to keep customer flow moving.
  • Built attractive displays and merchandised products.
  • Assisted with receiving, pricing and merchandising.
  • Opening and closing, ensuring all doors were locked and the building was secured.

Sales Associate

Halloween Express, Plaza
Bonita, Ca
10.2020 - 10.2020
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Helped customers navigate store, complete sales, and process returns.
  • Organizes fitting rooms and keeping the aisles clean.
  • Assisting customers, locate product and locating the correct sizes for the individual.
  • Answering the phone to help customers asking for certain items and placing them on hold.
  • Knowledge of the costumes, accessories, and make up sold in the store.
  • Communication skills talking to a wide variety of customers.
  • Attention to detail to satisfy the customer with the perfect combinations of products.
  • Knowledge of basic math at the register.

Sales Associate

Victoria Secret, Plaza
Bonita, Ca
11.2019 - 01.2020
  • Keeping my assigned station neat and organized.
  • Helping the customers navigate the store, as well as completing sales, and process returns.
  • Cleared out older stock regularly, assisting with clearance mark downs and special sales promotions.
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
  • Boosted sales consistently, building attractive displays and effectively merchandising products.
  • Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
  • Created memorable customer experiences by offering personalized sales support.

Seasonal Sales Associate

Party City
Eastlake, CA
10.2019 - 10.2019
  • Helped the customers navigate store, complete sales, and process returns.
  • Organized sales floor and stockroom.
  • Assisted on customers in order to help find the perfect costume.
  • Worked on the cash register and answering phone calls with customers service.
  • In charge of go backs and making sure the store was fit for duty for the next morning.
  • Knowledge of product and location of everything in store, to help a quick and easy find for the customer on what they’re looking for.

Hostess

Kings And Queens Cantina
San Diego, CA
04.2019 - 06.2019
  • Maintained continuity of service and stellar restaurant reputation with smooth hand-off to servers.
  • Took reservations by phone and in person, providing helpful, accurate responses to inquiries.
  • Monitored dining rooms for seating availability, service, safety, and well-being of guests.
  • Managed guests' expectations by staying in frequent communication with kitchen about wait times and sold-out items.
  • Served take-out customers, preparing drinks and verifying items for maximum satisfaction.
  • Maintained seating charts for optimal station rotations.
  • Checked menus to ensure cleanliness and proper presentation.
  • Moved and arranged tables, chairs, and settings and organized seating for groups with special needs.
  • Verified table cleanliness and proper settings before seating guests.
  • Recited and promoted various menu items, daily specials, and drink options.
  • Kept customers happy, seating each quickly and always resolving complaints to complete satisfaction.

Education

High school diploma - undefined

Eastlake High School

Graduates - Esthetician 103

Bellus Academy - National City
National City, CA
08.2022

Skills

  • Exceptional Customer Service
  • Problem Solver
  • Communication Skills
  • Customer Service
  • Team Player
  • Coordination
  • Motivated
  • Time Management
  • Personnel Management
  • Security Protocols
  • Conflict Resolution

Timeline

Assistant Manager

Spirit Halloween
08.2021 - 11.2021

Sales Associate

Halloween Express, Plaza
10.2020 - 10.2020

Sales Associate

Victoria Secret, Plaza
11.2019 - 01.2020

Seasonal Sales Associate

Party City
10.2019 - 10.2019

Hostess

Kings And Queens Cantina
04.2019 - 06.2019

High school diploma - undefined

Eastlake High School

Graduates - Esthetician 103

Bellus Academy - National City

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Alena Gonzales