Alena Gurule

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Answered customer questions about sizing, accessories, and merchandise care.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Exhibited excellent people skills during interaction with employees and customers.
• Trained and developed new employees for ease of transition into team.
• Completed daily paperwork and computer entry of sales data as established by management.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Handled the high-level, day-to-day operations of a company and guides the general strategy to improve the overall business functions. Their duties include managing staffing strategies, overseeing all departments and setting goals for their team based on the company’s strategic plans.