ALENA HOANG
1920 24th Street Des Moines
Summary
I am skilled in supporting dental treatments and patient care, with a strong professional background in both dental assisting and front desk operations. I have demonstrated the ability to work effectively within dental teams and adapt to changing work environments. My outstanding communication skills and attention to detail contribute to creating a positive experience for both patients and coworkers.
I possess comprehensive knowledge in supporting dental procedures and providing quality patient care, ensuring efficient clinic operations. I consistently apply safe infection control and sterilization protocols to maintain a safe environment. Additionally, I am proficient in radiography and dental software, which enhances clinic productivity and patient care.
Currently working as a dental assistant, I am committed to continuing my education to become a Dental Hygienist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Traveling Dental Assistant
DOCS Health
Iowa
01.2026 - Current
- Assisted dentists in performing procedures and managing patient care efficiently.
- Took dental images following strict patient protection rules, applying lead aprons.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Assisted in dental radiography, ensuring safety and accuracy for diagnostic purposes.
- Monitored patient comfort and safety during dental procedures.
Dental Assistant
Affordable Dentures & Implants
1420 22nd Street West Des Moines, IA, 503266
08.2025 - Current
- Assisted in patient intake and maintained accurate dental records for efficient workflow.
- Prepared treatment rooms, ensuring all instruments were sterilized and ready for procedures.
- Educated patients on post-operative care, enhancing overall patient satisfaction and compliance.
- Collaborated with dentists to develop customized treatment plans tailored to individual patient needs.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
RECEPTIONIST
Affordable Dentures And Implants
1420 22nd Street West Des Moines, IA, 503266
03.2023 - 08.2025
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
- Prioritized workload independently to reliably meet deadlines.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Scheduled appointments and meetings for staff, utilizing scheduling software to avoid conflicts.
RECEPTIONIST
Mercy One Beaverdale Clinic
Des Moines, IA
07.2021 - 03.2023
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Used clerical abilities to support needs of office staff and administrative team members.
- Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
- Followed established procedures to protect sensitive and confidential information from unauthorized release.
- Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
- Called customers and vendors to set up appointments and obtain information for senior staff.
- Communicated with all levels of personnel to resolve problems and support daily functions.
- Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
CASHIER
Hy-Vee
Urbandale, IA
08.2019 - 06.2021
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Assisted customers with locating hard-to-find items.
- Kept up high pace to minimize customer wait times at checkout.
- Greeted customers with prompt and friendly service.
- Paid attention to surroundings to best serve customers and prevent shrink.
Education
Associate of Science - DENTAL ASSISTANT
Des Moines Community College
Ankeny, IA08.2025
HIGH SCHOOL DIPLOMA - HIGH SCHOOL
Hoover High School
Des Moines, IA05.2021
Skills
- Dental impressions
- Dental radiography
- Equipment sterilization
- Team collaboration
- Appointment scheduling
- Patient relations
- Continuing education commitment
Accomplishments
After completing the Dental Assistant program, I received recognition for clinical excellence during my internships at various dental offices. This experience demonstrates my willingness to collaborate with different clinics and adapt to various techniques quickly, showing my eagerness to learn and grow efficiently.
Certification
- RDA - Registered Dental Assistant
LANGUAGES
Vietnamese, Intermediate
English, Fluent
Timeline
Traveling Dental Assistant
DOCS Health
01.2026 - Current
Dental Assistant
Affordable Dentures & Implants
08.2025 - Current
RECEPTIONIST
Affordable Dentures And Implants
03.2023 - 08.2025
RECEPTIONIST
Mercy One Beaverdale Clinic
07.2021 - 03.2023
CASHIER
Hy-Vee
08.2019 - 06.2021
Associate of Science - DENTAL ASSISTANT
Des Moines Community College
HIGH SCHOOL DIPLOMA - HIGH SCHOOL
Hoover High School