ALENA HOLLE
TAMPA
Summary
Professional client service expert, adept in delivering tailored solutions and fostering strong client relationships. Known for exceptional team collaboration, adaptability, and driving impactful results. Strong skills in communication, problem-solving, and understanding client needs. Highly reliable and ready to thrive in dynamic environments.
Overview
9
9
years of professional experience
Work History
Client Advisor
Louis Vuitton
08.2023 - 01.2025
- Develops a strong rapport with clients through active listening and empathetic understanding of their needs while upselling
- Generated $2.3+ M in sales volume and maintained 500
professional client relationships for the 2024 year - Exceeded corporate sales goal by over $350k and hosted exclusive events for prestige clients
- Utilizes advanced problem-solving skills to address unique client challenges and identify appropriate solutions
- Established a client relationship that placed top 3 in spend at the Tampa location for the 2023 year
- Maintains in-depth knowledge of industry trends and products, ensuring accurate guidance for clients
Guest Experience Lead
Lululemon
09.2022 - 08.2023
- Skillful in leading an extra-large team of over 90 educators to support guest traffic and surpass sales goals while cultivating a luxurious guest experience
- Facilitated a sales growth from $9 million in 2021 to $18 million in 2022
- Consistently facilitates a conversion rate above the company goal of 25%
- Exceptional in supporting the learning and development of new and established educators to promote growth within the company
- Interviews prospective candidates in collaboration with the assistant store manager to build a highly skilled team
- Leads staff meetings focused on key performance indicators, inclusion and diversity, business operations, and sales trends
- Facilitates continuous check-ins, team acknowledgement, and performance documentation
- Plays an active role in resolving guest complaints, leading to increased satisfaction scores
Educator
Lululemon
10.2021 - 09.2022
- Outstanding in extensive product knowledge with the ability to provide a luxury shopping experience for prospective guests
- Cultivates an inclusive environment by welcoming all guests and tailoring their shopping experience to their unique needs
- Agile in strategic and dynamic floor coverage, as well as guest resolution with capacity for providing and receiving corrective or constructive feedback
Legal Intern
Law Office of David Hurvitz
09.2021 - 12.2021
- Exemplary in leading self through assigned tasks with time sensitivities
- Efficient with drafting and editing legal documents using Microsoft Word
- Exemplary at keeping client - attorney privilege intact
Customer Service Associate
Kohls
05.2019 - 01.2021
- Skilled at leading a medium-sized team to ensure maximum efficiency in the department for both employees and guests
- Efficient with giving feedback in the moment to maximize employee skill sets
- Proficient with processing transactions that provide the guests with satisfaction while adhering to policies
Crew Trainer
Culver's Restaurant
03.2016 - 01.2019
- Successfully onboarded new employees to build confidence and knowledge as well as improve guest experience
Education
B.A. - COMMUNICATION
THE UNIVERSITY OF TAMPA
12.2023
Skills
- Strong interpersonal skills
- Recruiting and onboarding
- Strategic mindset
- Client needs assessment
- Teamwork and collaboration
- Community relations
Timeline
Client Advisor
Louis Vuitton
08.2023 - 01.2025
Guest Experience Lead
Lululemon
09.2022 - 08.2023
Educator
Lululemon
10.2021 - 09.2022
Legal Intern
Law Office of David Hurvitz
09.2021 - 12.2021
Customer Service Associate
Kohls
05.2019 - 01.2021
Crew Trainer
Culver's Restaurant
03.2016 - 01.2019
B.A. - COMMUNICATION
THE UNIVERSITY OF TAMPA