ALENA HOWARD
Atlanta,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Velocity Company Inc.
11.2022 - Current
- Created and maintained databases to track and record customer data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Optimized website content and images to improve search engine rankings.
- Created content strategies for digital media.
- Volunteered to help with special projects of varying degrees of complexity.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Brand Manager - Ecommerce and Digital Marketing
Independently Employed
02.2020 - Current
- Manage all online activity in terms of bringing in traffic, making sales, converting customers, and doing a/b tests and reporting.
- Make sure orders from customers are filled quickly, precisely, and accurately recorded.
- Pay and manage NET 30 and NET 60 accounts.
- Handle customer complaints and questions promptly and efficiently.
- Create and implement an e-commerce plan to boost the functionality of the website.
- Supervising website design and development, online analytics, and internal data sources.
- Conducting research and analysis on pricing to make sure that goods and services are priced fairly.
- Create and implement road maps.
- Assess the need for new products and services, keep ahead of industry trends and developments, and give suggestions to leadership.
Certified Makeup Artist
Independently Employed
07.2018 - 03.2020
- Complete monthly marketing campaigns to gain clients
- Worked with various skin types and skin tones
- Continually looked for new makeup techniques, products and different applications.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Office Assistant
Planned Furniture Promotions
03.2018 - 05.2018
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Edited and proofread documents for accuracy and completeness.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Increased customer service success rates by quickly resolving issues.
Customer Service Representative
Jerry's Artarama Corporate Office
10.2016 - 11.2017
- Assisted customers with order placement, refunds and exchanges.
- Answered constant flow of customer calls with minimal wait times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Addressed consumer grievances over the phone, email, postal mail and occasionally chat.
- Helped customers with complaints and questions,
- Performed order shipment cancellation or upgrading of shipping for delays upon manager approval.
- Updated account information to maintain customer records.
Claims Representative
Blue Cross and Blue Shield
04.2016 - 10.2016
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Provided solutions to any client-related difficulties
- Created detailed billing activity reports that contained accurate information
- Assisted with process research, development, implementation, and documentation, including identifying process gaps or difficulties and potential remedies, and entering such procedures into the departmental book of business as needed.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
Cashier
Chipotle Mexican Grill
03.2014 - 04.2016
- Received payment via cash, check, credit card, voucher or automatic debits
- Count money in cash drawers at the start of shifts to confirm that the numbers are proper and that there is enough change
- Helped out with tasks around the store, like checking and cleaning the dining room, restrooms and grill area
- Supervised new hires and gave new cashiers on-the-job training
- Confirmed that the quantity and quality of prepared food fulfil standards
- Refilled, restocked and cleaned workstations and display cases
- Occasionally mixed ingredients for foods such as salsa and meat marinating.
Education
High School Diploma -
Penn Foster College
2015
Skills
- Ability to multitask
- Strategic planning
- Fast paced learning
- Communication skills
- Active listening
- Process optimization
- PC proficiency
- CRM software
Timeline
Administrative Assistant
The Velocity Company Inc.
11.2022 - Current
Brand Manager - Ecommerce and Digital Marketing
Independently Employed
02.2020 - Current
Certified Makeup Artist
Independently Employed
07.2018 - 03.2020
Office Assistant
Planned Furniture Promotions
03.2018 - 05.2018
Customer Service Representative
Jerry's Artarama Corporate Office
10.2016 - 11.2017
Claims Representative
Blue Cross and Blue Shield
04.2016 - 10.2016
Cashier
Chipotle Mexican Grill
03.2014 - 04.2016
High School Diploma -
Penn Foster College
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