Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alena Jacobs

Franklin

Summary

Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Overview

9
9
years of professional experience

Work History

Cashier and Online pickup

Walmart Supercenter
Franklin
08.2022 - Current
  • I dispensed groceries and merchandise orders to customers, and brought them to their car.
  • I would also fill orders to be stocked in the coolers and freezers, before taking them to customers.
  • I often cashier when I am needed, and I stocked shelves when they were low.
  • Assisted customers with product inquiries and service issues.
  • Maintained a clean and organized checkout area for optimal customer experience.
  • Provided training and support to new cashiers and associates on register operations and customer service skills.
  • Greeted customers and answered any questions they had about the store's products and services.

Barista

Target
Franklin
05.2023 - 12.2023
  • I would be a cashier when needed.
  • Maintained cleanliness and organization of the coffee bar area.
  • Assisted customers with menu selections and answered questions.
  • Handled cash register transactions accurately and efficiently.
  • Monitored inventory levels and restocked supplies as needed.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

In-Home Babysitter

Neighbors
Memphis
05.2016 - 07.2016
  • Supervised children during daily activities and ensured their safety.
  • Assisted with homework and provided guidance for school assignments.
  • Prepared nutritious meals and snacks for children according to dietary needs.
  • Communicated regularly with parents about children's progress and behaviors.
  • Developed daily schedules that balanced fun, learning, and rest time.
  • Organized activities such as games, crafts, reading, outdoor play and other age-appropriate activities.
  • Performed light housekeeping tasks related to child care such as cleaning up after meals or tidying up toys.
  • Assisted with homework and tutoring when requested by parents.

Education

High School - Senior

Centennial High School
Franklin, TN
05-2024

Some College (No Degree) - Nursing

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Cash register operation
  • Customer service
  • Inventory management
  • Product knowledge
  • Order fulfillment
  • Store merchandising
  • Employee training
  • Attention to detail
  • Problem solving
  • Effective communication
  • Team collaboration
  • Order taking
  • Professionalism and courtesy

Accomplishments

  • Apart of African American Achievers group at the YMCA.
  • Helped run the school store at my high school and exceeded sales from years before.

Timeline

Barista

Target
05.2023 - 12.2023

Cashier and Online pickup

Walmart Supercenter
08.2022 - Current

In-Home Babysitter

Neighbors
05.2016 - 07.2016

High School - Senior

Centennial High School

Some College (No Degree) - Nursing

Middle Tennessee State University

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