Alena Johnson

Work History

SE3

Communicated with supervisor to report progress, discuss issues and seek guidance.
Kept detailed records of field measurements and data.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Minimized potential hazards through adherence to safety guidelines during all field assignments.
Prepared and submitted reports to document work performed and provide progress updates to management.
Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Collaborated with other field technicians to resolve complex technical issues.
Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.

Smithfield Foods, Inc

Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
Provided on-the-job training to newly hired workers and team members.
Increased overall product quality through meticulous attention to detail during operation processes.
Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.

Maximus Federal Services

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Tyson Foods

Followed safety procedures and guidelines to maintain safe working environments.
Used equipment properly to avoid workplace hazards or injuries.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Resolved issues quickly to maintain productivity goals.
Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Assisted in training new employees on production processes, ensuring a seamless integration into the team.
Took on additional shifts during peak work periods to keep projects on schedule.

Ford Motors

Emptied trash cans and recycling bins to keep building clean and free of germs.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Kept building spaces premises clean inside and outside.
Maintained a well-organized supply closet for easy access to necessary tools.
Replaced and refilled paper towel and toilet paper dispensers for users convenience.
Moved furniture for cleaning and set up for special events.
Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Followed safety protocols and safe use of protective gear to prevent injury to self and others.
Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.

Thermo Fisher

Communicated with supervisor to report progress, discuss issues and seek guidance.
Kept detailed records of field measurements and data.
Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Minimized potential hazards through adherence to safety guidelines during all field assignments.
Prepared and submitted reports to document work performed and provide progress updates to management.
Identified potential problems and prevented equipment failure through performing regular equipment inspections.
Collaborated with other field technicians to resolve complex technical issues.
Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.