Alena Leach
San Juan Capistrano,CA
Overview
5
5
years of professional experience
Work History
School Crossing Guard
All City Management Services
San Juan Capistrano, California
09.2026 - Current
- Monitored traffic flow and stopped vehicles during school arrival and dismissal.
- Ensured that all vehicles stopped at designated stops while children crossed the street.
- Directed student crossings at intersections for All City Management Services.
- Guided children across streets using hand signals and crossing equipment.
- Inspected crossing area for hazards, weather issues, and roadway changes.
- Reported unsafe conditions and traffic concerns to All City Management Services supervisors.
- Wore high-visibility safety gear and followed posted crossing procedures.
- Supported school zone safety with consistent, professional presence at assigned posts.
- Adhered to strict standards set by state and federal regulations concerning student safety at school crossings.
Spa Concierge
Glen Ivy Hot Springs
Temescal Valley, Ca
08.2024 - 03.2025
- Greeted guests and managed spa check-in at hot springs concierge desk.
- Checked in guests efficiently at the concierge desk and introduced customers to professionals.
- Scheduled spa appointments and coordinated changes with service teams.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Resolved guest questions and concerns with calm, attentive service.
- Processed payments and supported retail sales using point-of-sale systems.
- Assisted spa technicians with room set-up.
- Maintained clean, organized concierge areas throughout Glen Ivy guest service shifts.
- Organized and maintained cleanliness of the reception area, including restocking supplies.
In N Out associate
In N Out Burger
Rancho Mission Viejo
01.2022 - 07.2024
- Greeted customers with friendly service at In-N-Out Burger counter and drive-thru.
- Handled cashier transactions and verified order accuracy for each guest.
- Built relationships with customers by providing friendly customer service.
- Supported team members during rush periods with fast, reliable task completion.
- Provided customer service support for inquiries, complaints, and returns.
- Followed food safety procedures and sanitation rules during daily operations.
- Trained new associates on store operations, policies, and procedures.
Education
Graduate Certificate - Cosmetology
Saddleback College
Mission Viejo, CA07-2023
Some College (No Degree) - Nutrition and Dietetics
Saddleback College
Mission Viejo, CA10-2026
Skills
- Road crossing safety
- Safety protocols
- Food safety
- Customer service
- Appointment scheduling
- Point of sale
- Multitasking
- Task prioritization
- Time management
- Physical stamina
- Analytical thinking
- Team collaboration
- Professional demeanor
Timeline
School Crossing Guard
All City Management Services
09.2026 - Current
Spa Concierge
Glen Ivy Hot Springs
08.2024 - 03.2025
In N Out associate
In N Out Burger
01.2022 - 07.2024
Graduate Certificate - Cosmetology
Saddleback College
Some College (No Degree) - Nutrition and Dietetics
Saddleback College