Alena Leach

• Greet guests as they arrive, offering a warm and professional welcome.
• Assist guests with scheduling appointments and provide information about spa services.
• Recommend treatments and packages based on guests' preferences and needs.
• Address guest inquiries and resolve issues or concerns promptly and professionally.
• Offer information about spa amenities, such as saunas, hot tubs, or relaxation areas.
• Ensure guests are aware of any special offers or promotions.

• Manage spa reservations, ensuring accurate scheduling of treatments and services.
• Confirm appointments with guests and ensure any special requests are noted.
• Maintain a tidy and organized appointment book or scheduling system.
• Follow up with guests after treatments to ensure satisfaction and encourage repeat visits.

• Provide guests with relaxation tips and explain any pre-treatment or post-treatment instructions.
• Assist guests in filling out any necessary forms or health questionnaires.
• Ensure that the spa’s atmosphere is serene, calming, and welcoming at all times.

• Stay informed about all services, treatments, and products offered by the spa.
• Educate guests about the benefits of spa treatments and products.
• Upsell or suggest spa products and gift cards to guests.
• Keep track of guest preferences and special requests for future visits.

• Handle guest payments, including cash, credit cards, and gift certificates.
• Process and maintain spa records, such as client preferences, appointment history, and billing.
• Ensure that guest feedback and reviews are documented and addressed as needed.
• Help with administrative tasks, such as filing and maintaining a clean reception area.

• Communicate with therapists and spa staff to ensure smooth operations.
• Coordinate with other departments (e.g., housekeeping or food and beverage) to fulfill guest requests.
• Assist with training new staff members when necessary.

• Maintain a clean, organized, and inviting reception area.
• Ensure that all spa areas are properly stocked with supplies, such as towels, robes, and skincare products.
• Ensure all guest areas (e.g., lounge, restrooms) are tidy and well-maintained.

• Ensure that spa operations comply with health and safety standards.
• Follow all hygiene practices and ensure treatments are performed in a safe environment.
• Communicate any health concerns or safety issues to supervisors immediately.

Customer service

- Greet customers warmly and ensure a positive dining experience.

- Answer customer questions about menu items and provide recommendations.

- Take accurate orders, ensuring all special requests are noted.

- Provide fast and friendly service while maintaining a professional attitude.

- Handle customer concerns or complaints with professionalism and escalate as needed.

Food Preparation and Cooking

- Prepare ingredients, such as chopping vegetables and assembling condiments.

- Cook and assemble menu items, ensuring quality and consistency.

- Follow food safety procedures to maintain a clean and safe cooking environment.

- Monitor cooking times and temperatures to ensure food is served at optimal quality.

- Assist with stock and inventory management, ensuring food supplies are fresh and stocked.

Cleanliness and Organization

- Maintain a clean and organized work area, including the kitchen, dining area, and bathrooms.

- Follow sanitation procedures, including regular cleaning and disinfecting of surfaces.

- Keep equipment and utensils clean and properly maintained.

- Ensure all trash and waste is disposed of properly and regularly.

Teamwork and Communication

- Work efficiently and collaboratively with team members to achieve service goals.

- Assist with training new associates when necessary.

- Communicate effectively with fellow associates and supervisors to ensure smooth operations.

- Support team members in all areas of the restaurant as needed.

Register and Payment Handling

- Accurately handle customer payments, including cash, credit cards, and mobile payment methods.

- Provide correct change and receipts to customers.

- Ensure all transactions are processed according to company policies.

Safety and Compliance

- Follow all health and safety regulations, including proper food handling and personal hygiene.

- Report any safety hazards to supervisors immediately.

- Comply with company policies and procedures, including uniform standards and break schedules.