Alena Mamonova
Abu Dhabi
Summary
Excelled in maintaining calm under pressure, ensuring passenger safety and satisfaction. Demonstrated adaptability and clear communication, enhancing operational efficiency and service quality. Skilled in multitasking and organization, significantly contributing to team success.
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
Etihad Airways
08.2022 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Secretary Manager
Fruittoria
01.2020 - 02.2022
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Improved cost management by negotiating favorable contract terms with vendors and suppliers.
- Organization of work processes
- Contracting for the
services and supply
the production
Restaurant Hostess
Dubai Marine Beach Resort and Spa Hotel
11.2017 - 03.2019
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist Administrator
Mirage Park Resort Hotel
03.2016 - 10.2017
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Bachelor of Science - Management
Kuban State Technological University
Krasnodar, Russia06-2015
Skills
- Customer assistance
- Reliability and punctuality
- Initiative-taking
- Complaint handling
- Assertiveness
- Adaptability and flexibility
- Calm under pressure
- Clear communication
- Attention to detail
- Multitasking and organization
- Sales expertise
Languages
English
Professional Working
Russian
Native or Bilingual
Turkish
Limited Working
Italian
Elementary
Timeline
Cabin Crew Member
Etihad Airways
08.2022 - Current
Secretary Manager
Fruittoria
01.2020 - 02.2022
Restaurant Hostess
Dubai Marine Beach Resort and Spa Hotel
11.2017 - 03.2019
Receptionist Administrator
Mirage Park Resort Hotel
03.2016 - 10.2017
Bachelor of Science - Management
Kuban State Technological University