Alena McGauley
Valdosta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Employment Specialist
Express Employment Professionals
11.2022 - 07.2023
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Matched clients to open positions based on skills and work requirements.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
Service Advisor
Langdale Hyundai
10.2016 - 11.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Documented problems and corrective actions to maintain records.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
GED -
Wiregrass Georgia Technical College
Valdosta, GA05.2013
Skills
- Job Development
- Employer outreach
- Community Collaboration
- Training Coordination
- Job Retention Support
- Recruiting
- Work assignments
- Resume Writing
- In-Person and Telephone Interviewing
- Recruitment
- Temporary and Seasonal Employees
- Candidate Searching
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Service Estimates
- Team player mentality
- Handling Customer Complaints
- Complaint resolution
- Price Quoting
- Documentation And Reporting
- Customer Retention
- Cost Estimation
- Work Prioritization
- Calm and Professional Under Pressure
Additional Information
The time lapse in my employment from July 2023 until now is due to the fact that I became a Mother of in two years. I felt and decided at that time it was in their best interest that I remain home with them full-time so that I could be the kind of Mother they deserved. With that being said, I feel like it is time that I re-enter the workforce fully committed to giving it my all and showing my daughters that I can not only be their Mom but also a working one.
Timeline
Employment Specialist
Express Employment Professionals
11.2022 - 07.2023
Service Advisor
Langdale Hyundai
10.2016 - 11.2022
GED -
Wiregrass Georgia Technical College