Alena Mines
Philadelphia,PA
Summary
A hardworking, fast learning employee looking for a career not a job. Searching for a permanent position with opportunities to move up in the company. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
GMA Manufacturing
11.2021 - 10.2023
- Ordering Materials/Supplies, Answering Phones, Invoicing & Receiving Payments, Payroll, Human Resources
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Dietary Aide
Pleasant Valley Nursing and Rehabilitation Center
04.2018 - 09.2021
- Help Residents With whatever they needed, Clean, Work in Dietary When needed, Planned and helping with activities, Serving meals, Cooking meals, Assisted with transportation
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Dietary Aide
Brookedale Senior Living
09.2017 - 04.2018
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Distributed food during busy peak periods to drive customer satisfaction.
Manager
Wane Lake Country Club
06.2016 - 09.2017
- Making Food, Answering phones, Making reservations, Bartending, Payroll, Human Resources, Golf Course Management, Activity Planner
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Cashier/Customer Service
Kmart
09.2014 - 12.2016
- Cashier, Stocker, Layaway Specialist, Cleaned, Answering Phones, Completing Returns
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High school diploma -
Moore's Homeschooling
Charleston, WV05.2014
Skills
- Office Management
- Graphic Design
- Accounts Payable
- Payroll
- Office management
- QuickBooks
- Leadership
- Manufacturing management
- Shipping & receiving
- Accounts receivable
- Human Resources
- Microsoft Office
- Typing
- Medical terminology
- Billing
- Customer Service
- Expense Reporting
- Employee Supervision
- Contract Administration
- Administrative Support
- Data Entry
- Report Writing
- Excellent Multi-Tasking Ability
- Account Reconciliation
- Clear Oral/Written Communication
- Policy Implementation
- Financial Reporting
- Administrative Oversight
- Mail Handling
- Documentation and Control
- Office Administration
- Scheduling
- Payroll and Budgeting
- Organizational Skills
- Clerical Support
Certification
Food Handler Certification
Languages
English - Fluent
Photography
I owned and operated my own photography business for 5 years.
Its one of my passions and i love being a creative person.
One of my best hobbies.
Timeline
Office Manager
GMA Manufacturing
11.2021 - 10.2023
Dietary Aide
Pleasant Valley Nursing and Rehabilitation Center
04.2018 - 09.2021
Dietary Aide
Brookedale Senior Living
09.2017 - 04.2018
Manager
Wane Lake Country Club
06.2016 - 09.2017
Cashier/Customer Service
Kmart
09.2014 - 12.2016
High school diploma -
Moore's Homeschooling