Alena Murges
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Stay at Home Mom
Self-Employed
06.2020 - Current
Project Coordinator and Claims Manager
Rail Services, Inc
04.2012 - 06.2020
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Devised and implemented process and procedures to streamline operations.
- Created and utilized upselling techniques to encourage client to make additional purchases and increase sales.
- Drafted project reports to identify successful negotiation insights and provide recommendations.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Maintained open communication by presenting regular updates on project status to clients.
- Conducted day-to-day administrative task to maintain information files and process paperwork.
- Delivered exceptional customer service by communicating important information and patiently listening to issues.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
Senior Claims Bodily Injury & Litigation Rep
Allstate Insurance
10.2007 - 04.2012
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine coverage, extent of liability and current status of injury claim in order to develop a plan of action.
- Maintained contact with claimants and attorneys to determine treatment status.
- Handled litigation, complex claims and high-profile cases involving large settlement values and establish proper reserves.
- Evaluated and negotiated claim settlements with claimants and attorneys to resolve claims efficiently, fairly and to avoid litigation.
- Handled claims consistent with policies, procedures, best practices and regulations.
- Trained other claims staff members on proper handling and evaluation of injury claims.
Senior Claims Rep for Liability & PIP
Nationwide Insurance
02.2002 - 06.2006
- Interviewed insureds, claimants and witnesses to gather factual information to determine coverage and liability.
- Consulted police and hospital records and examined photographs and statements in order to properly set reserves.
- Collaborated with internal departments and external vendors to achieve fast resolution of property claims.
- Investigated and processed PIP claims for policyholders.
- Reviewed PIP claims status and determine if an IME is needed.
- Created and efficient workflow system to process PIP claims more effectively and trained co-workers on the process.
Claims Representative
Nationwide Insurance
10.2000 - 02.2002
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
Education
Bachelor of Science - Political Science
Oregon State University
Corvallis, ORSkills
- Expert Project Coordination
- Analytical and Critical Thinking
- Team Leadership
- Organization and Time Management
- High Level Negotiation
- Techinical Writing
- Complex Problem-Solving
- Work Flow Planning
- Excellent Verbal/Written Communication
- Documentation Management
Timeline
Stay at Home Mom
Self-Employed
06.2020 - Current
Project Coordinator and Claims Manager
Rail Services, Inc
04.2012 - 06.2020
Senior Claims Bodily Injury & Litigation Rep
Allstate Insurance
10.2007 - 04.2012
Senior Claims Rep for Liability & PIP
Nationwide Insurance
02.2002 - 06.2006
Claims Representative
Nationwide Insurance
10.2000 - 02.2002
Bachelor of Science - Political Science
Oregon State University