Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alena Novikova

Los Angeles,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Agent

Hallmark Aviation Services
04.2023 - Current


  • Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
  • Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
  • Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
  • Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
  • Processed payments securely for excess baggage fees or other charges as required by airline policies.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

HR Assistant

Hollywood Galaxy Target
09.2022 - 03.2023
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Provided general administrative support, including providing copies, maintaining files and updating shared files on the server
  • Processed documentation for employee actions such as new hires and terminations.

Education

Associate of Arts - Law (Pre-Law)

College of Perm State University
Perm, Russia
07.2019

Certificate in Professional Interpreting - Language Interpretation And Translation

Littera
Perm, Russia
05.2019

Skills

  • Customer Complaint Resolution
  • Needs Assessment
  • Customer Relations
  • Documentation and Reporting
  • Computer Literacy
  • Problem Solving
  • Positive Attitude
  • Complaint Handling
  • Customer Focus
  • Product Knowledge
  • Paperwork Processing

Languages

Russian
Native or Bilingual

Timeline

Customer Service Agent

Hallmark Aviation Services
04.2023 - Current

HR Assistant

Hollywood Galaxy Target
09.2022 - 03.2023

Associate of Arts - Law (Pre-Law)

College of Perm State University

Certificate in Professional Interpreting - Language Interpretation And Translation

Littera

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Alena Novikova