Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Personality
References
Timeline
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Alena Papa

Toledo,OH

Summary

Dynamic leader with proven expertise in staff management and customer service excellence, at Vito's Pizza. I have performed in inventory management and conflict resolution, I am great at optimizing team performance and enhancing customer satisfaction. Proven success in policy enforcement and problem-solving, ensuring operational efficiency and a positive workplace environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Vitos pizza
Toledo, Ohio
01.2021 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Retail Supervisor

Rite Aid
Sylvania, Ohio
01.2020 - 12.2020
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Identified needs of customers promptly and efficiently.
  • Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
  • Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.
  • Coordinated restocks to keep retail displays organized and full for customers.

Restaurant Hostess

Te'kela Mexican Cocina Y Cantina
Sylvania , Ohio
01.2017 - 12.2019
  • Greeted customers and escorted them to their tables.
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Assisted with setting up banquet rooms for special events.
  • Informed kitchen staff of any special orders or dietary restrictions.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
  • Communicated with kitchen staff regarding customer feedback or complaints.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.

Education

Certified Nursing Assistant - Nursing Education

Owens Community College
Perrysburg, OH
06-2024

High School Diploma -

St.Ursula Academy
Toledo, OH
05-2020

Licensed Practical Nursing (LPN) - Science

Owens Community College
Perrysburg, OH

Skills

  • Money handling
  • Recruiting and interviewing
  • Inventory management
  • Customer service
  • Schedule oversight
  • Orientating and training
  • Staff management
  • Problem-solving
  • Policy enforcement
  • Conflict resolution

Affiliations

  • Swam competitively from ages 9-17 years
  • Reading/writing and science are my favorite school subjects
  • Excellent leadership, teamwork, and communication skills
  • Eagerness to learn, willingness to contribute, and desire to gain valuable experience within the medical field
  • Proper time management skills
  • Able to adapt to new environments quickly

Accomplishments

  • Throughout my time at Vito's Pizza I was able to become a manager at 19 years old, and receive a pay raise from 12 dollars to 19 to 20 eventually

Certification

  • CPR certification
  • State-tested Nurse Aide certification

Personality

  • Has a strong sense of discipline and dedication
  • Very loyal
  • Extremely eager to learn
  • Open to new experiences
  • Warm and friendly, able to work as a team with others

References

References available upon request.

Timeline

Assistant Manager

Vitos pizza
01.2021 - Current

Retail Supervisor

Rite Aid
01.2020 - 12.2020

Restaurant Hostess

Te'kela Mexican Cocina Y Cantina
01.2017 - 12.2019

Certified Nursing Assistant - Nursing Education

Owens Community College

High School Diploma -

St.Ursula Academy

Licensed Practical Nursing (LPN) - Science

Owens Community College

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Alena Papa