Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alena pinto

Kingman,AZ

Summary

Compassionate and detail-oriented CNA with extensive experience at The Gardens Rehab & Care Center, excelling in patient care and vital signs monitoring. Recognized for enhancing patient satisfaction through empathetic communication and effective problem-solving. Proven ability to collaborate with healthcare teams to implement individualized care plans, ensuring optimal patient outcomes.

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining a clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CNA

The Gardens Rehab & Care Center
05.2025 - 09.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs promptly.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Observed patients under care conditions to help identify symptoms, responses to treatments, and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages, and culture.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding, and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy, and active listening skills to encourage and develop positive relationships with patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities to stay up-to-date on best practices in nursing care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Customer Service Representative

Humana
08.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions, contributing to a comprehensive database for future reference.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Identified and resolved discrepancies and errors in customer accounts.

Receiving Clerk

Bashas'
09.2021 - 07.2023
  • Maintained tidy, organized, and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
  • Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
  • Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
  • Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
  • Double-checked cargo inventories and documentation for accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Properly labeled and stored goods in a safe area to provide identification and avoid losses.
  • Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
  • Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
  • Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
  • Sustained a clean work environment by adhering to housekeeping standards when handling merchandise deliveries daily.
  • Generated periodic reports to track shipment activities and prepare for delays.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Monitored and managed stock levels of goods to verify availability of products.
  • Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
  • I worked with other departments to address any issues or concerns regarding incoming shipments as soon as possible.
  • Expedited processing times by swiftly unloading trucks and properly staging products for inspection.
  • Prevented loss or theft of valuable items through vigilant monitoring of security protocols during receiving tasks consistently.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Received incoming shipments, compared contents against associated records, and transmitted to proper department.
  • I've talked with vendors and suppliers to verify timely delivery of goods.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Handled day-to-day shipping and receiving, overseeing more than 100 packages per day.
  • Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Cashier

Bashas'
09.2021 - 07.2023
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged, and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Assistant Bookkeeper

Bashas'
09.2021 - 07.2023
  • Filed invoices with processed checks to maintain orderly accounting filing system.
  • Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
  • Assisted bookkeepers in providing support documentation required for audits.
  • Created and maintained detailed, organized, and timely records of transactions to support legal compliance.
  • Prepared written materials and electronic financial data to document activities, provide references, and convey information.
  • Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
  • Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
  • Enhanced overall financial organization by maintaining a well-organized filing system for important documents.
  • Confirmed accounts payable and controlled expenses by receiving, processing, verifying, and reconciling invoices.
  • Improved financial accuracy by maintaining organized records of all transactions and reconciliations.
  • Assisted in streamlining processes for increased efficiency with data entry tasks.
  • Performed data entry, paper filing, electronic archiving, and used 10‐key and other machines and equipment to support office efficiency.
  • Matched purchase orders with invoices and recorded necessary information.
  • Assisted bookkeeper in managing fixed asset inventory, including updating asset records, calculating depreciation, and preparing related reports.
  • Provided comprehensive accounting support to the company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.

Education

No Degree - Medical Billing And Coding

Mohave Community College
Kingman, AZ
05-2025

Kingman High School
Kingman, AZ
05-2021

Skills

  • Time management
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Attention to detail
  • HIPAA compliance
  • Feeding assistance
  • Basic life support
  • Bathing assistance
  • Dressing assistance
  • Maintaining confidentiality
  • End-of-life care
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Complex Problem-solving
  • Emergency response
  • Clinical documentation
  • Problem-solving
  • Multitasking and organization
  • Critical thinking
  • Team collaboration
  • Active listening
  • Flexibility and adaptability
  • Conflict resolution
  • Health monitoring
  • Lifting and transferring
  • Infection control practices
  • Toileting assistance
  • Reliable team player
  • Recording vital signs
  • Patient hygiene assistance
  • Safety precautions
  • Collecting vital signs
  • Bedside manner
  • Compassionate
  • Patient lifting
  • Patient-focused care
  • Electronic charting
  • Compassionate caregiver
  • Geriatric care
  • Mobility assistance
  • Direct patient care
  • Supporting personal needs
  • Ambulation assistance
  • Documenting behaviors
  • Medical terminology
  • Inpatient care

Certification

  • CNA - Certified Nurse Assistant

Languages

English
Native or Bilingual

Timeline

CNA

The Gardens Rehab & Care Center
05.2025 - 09.2025

Customer Service Representative

Humana
08.2023 - 02.2025

Receiving Clerk

Bashas'
09.2021 - 07.2023

Cashier

Bashas'
09.2021 - 07.2023

Assistant Bookkeeper

Bashas'
09.2021 - 07.2023

No Degree - Medical Billing And Coding

Mohave Community College

Kingman High School

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Alena pinto