Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Alena Rolo

Cedar Springs,USA

Summary

Adept Assistant Manager at Nature of the Dog, Michigan, with a proven track record in enhancing customer satisfaction and solving complex issues. Excelled in training staff on animal handling and safety, significantly improving operational efficiency. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Pediatric Rehabilitation Technition

Corwell
03.2025 - Current
  • Assisted rehabilitation professionals in implementing treatment plans for diverse patient needs.
  • Maintained therapy equipment, ensuring functionality and compliance with safety standards.
  • Maintained a clean and organized therapy environment, promoting safety and efficiency.
  • Managed inventory of supplies and ordered new materials when needed, maintaining a well-stocked therapy space.
  • Contributed to positive team dynamics by collaborating effectively with colleagues and assisting peers when necessary.
  • Conducted regular equipment maintenance checks, ensuring optimal functionality during therapy sessions.
  • Assisted with administrative tasks, supporting overall functioning of rehabilitation facility.

Assistant Manager

Nature of the Dog
11.2021 - 02.2025
  • Trained new employees in animal handling knowledge, customer service protocols, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the kennel, managing dogs and staff.
  • Coached and mentored new employees on company policies and procedures.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Communicated with clients to address questions, concerns, and needs and provide quality customer service.
  • Provided guidance and support to junior staff members during challenging situations.
  • Communicated between managers and employees, addressing concerns and expectations to appropriate parties.
  • Coordinated daily operations to ensure optimal performance and customer satisfaction.


Education

Bachelor of Science (B.S.) - Biology

Grand Valley
05.2027

Associate in Arts (A.A.) - undefined

GRCC
01.2023

Skills

  • Problem-solving
  • Attention to detail
  • Effective communication
  • Customer service and satisfaction
  • Reliability
  • Task delegation
  • Administrative support
  • Patient care scheduling
  • Basic life support
  • Organizational skills
  • Adaptability

LANGUAGES

English Native
German Conversational

Timeline

Pediatric Rehabilitation Technition

Corwell
03.2025 - Current

Assistant Manager

Nature of the Dog
11.2021 - 02.2025

Associate in Arts (A.A.) - undefined

GRCC

Bachelor of Science (B.S.) - Biology

Grand Valley

Similar Profiles

CREATE PROFILE