Alena Sauter
De Kalb,MO
Summary
Accomplished Production Underwriter at American Family Insurance, adept in analyzing data and underwriting guidelines, coupled with exceptional decision-making and relationship-building skills. Proven track record in enhancing compliance, reducing risks by a significant margin, and elevating customer service standards. Excelled in fast-paced environments, ensuring quality assurance and efficient risk assessment.
Overview
24
24
years of professional experience
Work History
Commercial Lines Production Underwriter
American Family Insurance
Saint Joseph, MO
03.2004 - 10.2024
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Managed approximately 70 quotes per day, 30 emails/team messages per day and 15 emails per day from agents.
Shift Manager
Sonic Drive In
Saint Joseph, MO
11.2000 - 09.2008
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Managed approximately 5 employees per shift.
Education
Bachelor's - Business Administation
Baker University
Baldwin City, KS05.2012
Skills
- Underwriting guidelines
- Analyzing data
- Documentation Review
- Risk Assessment
- Quality Assurance
- Data Collection
- Relationship Building
- Excellent Communication
- Decision-Making
- Written Communication
- Time Management
- Analytical Skills
Timeline
Commercial Lines Production Underwriter
American Family Insurance
03.2004 - 10.2024
Shift Manager
Sonic Drive In
11.2000 - 09.2008
Bachelor's - Business Administation
Baker University