Alena Wright
Raleigh,NC
Summary
Knowledgeable and dedicated customer and financial service professional with extensive experience. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, efficiency and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
First Citizens Bank
03.2021 - Current
- Answer calls in a high-volume call center setting in a professional and timely manner
- Provide support and transaction information for the telephone service, loan, business and credit card groups
- Perform customer account maintenance duties
- Complete trainings to develop expertise and to stay informed of product updates and changes
- Ensure compliance with applicable laws, regulations and policies
- Process payments for various account types
- Provide troubleshooting and navigation support for company website and products
- Maintain detailed records of customer interactions
- Clarify customer issues and determined root cause of problems to resolve product or service complaints.
Banker IV
People's United Bank
02.2019 - 12.2020
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction
- Processed withdrawals, deposits and account payments in a professional and timely manner
- Exhibited attention to detail to ensure compliance with laws and regulations
- Opened and maintained customer accounts
- Ordered cash and other supplies necessary for branch and customer account functionality
- Evaluated customer financial positions to identify most appropriate banking products
- Attended meetings to discuss productivity and develop cross-selling strategies
- Secured, filed and purged documents containing confidential customer information
Administrative Assistant
Goss Dodge
09.2018 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Generated and updated Excel spreadsheets to maintain company costs and data
- Worked with Finance Managers to obtain appropriate paperwork and signatures regarding vehicle financing
- Executed record filing system to improve document organization and management for Accounting and Human Resources
- Performed data entry and accounting support related to accounts payable
- Posted supplier invoices to the accounting system
- Processed customer payments
- Performed inventory and title management duties
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
Sales Associate
Beauty World
12.2017 - 05.2018
- Delivered energetic responses to customers going above and beyond to serve needs
- Introduced customers to new products
- Provided education to customers on product uses and purposes
- Gained repeat customer base due to success customer service skill development
- Recorded and restocked products
Student Center Student Manager
East Carolina University
12.2016 - 12.2017
- Served as resource person and provided information needed by students or staff in a courteous manner
- Distributed mail among departments in student center
- Maintained organized records of transportation and key logs
- Assembled technical equipment in preparation for university meetings and events
- Conducted rounds to ensure security regulations were upheld
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Key Holder
Charlotte Russe
07.2015 - 10.2016
- Performed and delegated store opening and closing tasks
- Set hourly and daily sales goals based on previously obtained data
- Trained new employees
- Utilized problem solving skills to ensure customer satisfaction and retention
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance
- Demonstrated successful marketing skills through signage and product placement based on current marketing trends
Assistant to Vice Chancellor of Student Affairs
East Carolina University
06.2014 - 06.2015
- Rearranged filing system from paper to electronic
- Received and handled phone calls and relayed messages or transferred calls accordingly
- Assisted the Vice Chancellor of Student Affairs in preparation for speaking engagements
- Prepared meeting agendas and distributed minutes to proper staff
- Arranged appointments for team members.
Education
No Degree - Criminal Justice
East Carolina University
Greenville, NC12.2018
High School Diploma -
Farmville Central High School
Farmville, NC05.2014
Skills
- Verbal and Written Communication
- Leadership
- Microsoft Office
- Payment Processing
- Analytical and Problem Solving Skills
- Customer Service
- Administrative Support
- Banking
Timeline
Customer Service Representative
First Citizens Bank
03.2021 - Current
Banker IV
People's United Bank
02.2019 - 12.2020
Administrative Assistant
Goss Dodge
09.2018 - 02.2019
Sales Associate
Beauty World
12.2017 - 05.2018
Student Center Student Manager
East Carolina University
12.2016 - 12.2017
Key Holder
Charlotte Russe
07.2015 - 10.2016
Assistant to Vice Chancellor of Student Affairs
East Carolina University
06.2014 - 06.2015
No Degree - Criminal Justice
East Carolina University
High School Diploma -
Farmville Central High School