Alena Restaino
Alpharetta,GA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a long-term position and/or internship opportunity to expand skills and gain valuable real-world experience in the field of Marketing and customer service. CPR certified expert in childcare and water survival skills.
Overview
7
7
years of professional experience
Work History
Swim Instructor
Gwinnett Swim
Buford, GA
05.2021 - Current
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught swim instruction and survival skills to over 30 students daily, varying in ages and skill levels.
- Prepared equipment before each class class and stored items promptly after classes.
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Babysitter
Various Families
Alpharetta, GA
01.2015 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Maintained updated list of emergency contact information and child's health information.
- Communicated positively with children and guardians.
- Fostered close relationships with children.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to eighth grade.
- Assisted with light housekeeping duties as well as running errands.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Established and maintained safe play environment for children.
Server/Bartender in Training
Cafe Instanbul
Kennesaw, GA
01.2020 - 04.2020
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted Bartender in preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
- Arranged bottles and glasses in attractive and functional position to support efficient drink preparation and promotion of beverages.
- Closed out cash register and prepared cashier report at close of business.
- Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Server
J Christopher's
Woodstock, GA
06.2018 - 12.2019
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Tutor
Costa Family
Woodstock, GA
08.2017 - 05.2019
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
- Tracked learning progress to identify opportunities to enhance tutoring methods and help students and guardians achieve goals.
- Supported students with helpful study habits and exam strategies.
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
- Collaborated with parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
- Maintained detailed files and created charts tracking students learning progress.
Education
BBA - Marketing
Kennesaw State University
Kennesaw, GA05.2023
Skills
- CPR Certified
- Safety and Emergency Procedures
- Safe Equipment Demonstrations
- Relationship and Community Building
- Customer Service
- Specials Promotion and Upselling
- Food and Beverage Service
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Verbal and Written Communication
- Dependable and Responsible
Extracurricular
Cherokee County Animal Shelter Volunteer
Refrences
- CHRISTY WILLIAMS, Owner of Gwinnett Swim, Employer, (770) 841-5435
- JASON GRIFFIN, Owner of Trinity Renovations, Mentor, (404) 867-1519
- JEN STARKS, Director Client Relations at Boyer Ramey Wealth Management Group, Previous Employer, (574) 275-1235
Timeline
Swim Instructor
Gwinnett Swim
05.2021 - Current
Server/Bartender in Training
Cafe Instanbul
01.2020 - 04.2020
Server
J Christopher's
06.2018 - 12.2019
Tutor
Costa Family
08.2017 - 05.2019
Babysitter
Various Families
01.2015 - Current
BBA - Marketing
Kennesaw State University
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