Alena Reyna Delacruz
Chicago,IL
Summary
Detail-oriented Gallery Assistant offering fantastic client relationship skills and knowledge of modern collection software. Successful at designing and implementing innovative systems of organization. Specialized in event and exhibition planning.
Overview
5
5
years of professional experience
Work History
Gallery Assistant
Pilsen Arts And Community House
1637 W 18th St.
08.2020 - Current
- Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
- Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
- Assisted marketing team with creation and posting of website and social media content to promote gallery to current and potential customers.
- Maintained safety and accuracy of shipments of works of art and curated collections.
- Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels.
Co-Manager
Journeys
133 S. State St.
06.2022 - 07.2023
- Controlled store inventory and reviewed cash handling and operations reports.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Cashier
Chipotle
1142 S Wabash Ave, Chicago, IL 60605
11.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales
Journeys
133 S. State St., Chicago, Il 60603
04.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
GED Testing Services
Illinois05.2021
Skills
- Project Oversight
- Records Management
- Operational Efficiency
- Recruitment and Selection
- Verbal and Written Communication
- Sales and Marketing
Timeline
Co-Manager
Journeys
06.2022 - 07.2023
Gallery Assistant
Pilsen Arts And Community House
08.2020 - Current
Cashier
Chipotle
11.2019 - 08.2020
Sales
Journeys
04.2018 - 11.2019
GED -
GED Testing Services