Alend Sulaivany
Spring Valley,CA
Summary
Experienced bartender and server with a proven track record in both craft cocktail and traditional bar settings. Adept at creating memorable guest experiences through extensive knowledge of mixology, impeccable customer service, and a commitment to quality. Skilled in multitasking, maintaining a welcoming atmosphere, and ensuring efficiency in high-volume environments. Seeking to leverage expertise and passion for mixology to contribute to a dynamic team dedicated to exceptional service and innovation in the hospitality industry.
Overview
7
7
years of professional experience
Work History
Bartender
Bar Louie
12.2022 - 04.2024
- Skillfully crafted diverse range of cocktails, consistently receiving positive feedback from customers.
- Demonstrated expertise in mixology techniques, creating both classic cocktails and innovative drinks.
- Maintained a clean and organized bar area, ensuring adherence to health and safety regulations.
- Managed inventory effectively, minimizing waste through strategic ordering and rotation practices.
- Provided exceptional customer service by anticipating needs and delivering personalized recommendations.
- Trained and supervised new bartenders and servers, emphasizing quality standards and efficient workflows.
- Collaborated with kitchen staff to coordinate food and beverage orders, ensuring timely service.
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer.
- Thrived in high-pressure environments, maintaining composure during peak hours.
- Participated in promotional events and marketing initiatives to increase bar revenue.
Server/Bartender
Thai Esane
04.2018 - 11.2022
- Proficiently managed bar and dining operations, ensuring exceptional service delivery to guests.
- Skillfully prepared and served a variety of beverages, including cocktails, wines, and craft beers, maintaining high standards of quality.
- Demonstrated strong knowledge of menu items, ingredients, and specials to provide accurate recommendations and enhance customer satisfaction.
- Effectively handled cash transactions, POS system operations, and ensured accuracy in billing and payments.
- Maintained cleanliness and organization of bar and dining areas, adhering to health and safety regulations.
- Fostered positive relationships with guests, ensuring their needs were met promptly and courteously.
- Collaborated with kitchen and bar staff to coordinate food and beverage orders, ensuring timely delivery and customer satisfaction.
- Adapted quickly to changing priorities and high-pressure situations, maintaining composure and efficiency during peak hours.
- Trained and mentored new team members, emphasizing company standards and best practices.
- Participated in promotional events and upselling opportunities to increase sales and enhance the guest experience.
Bulk Merchandiser
Insource Performance Solutions
05.2017 - 02.2018
- Efficiently stocked and organized Coca-Cola products in retail stores, ensuring optimal product visibility and availability.
- Implemented merchandising strategies to maximize product exposure and drive sales, resulting in a 10% increase in product turnover.
- Built and maintained positive relationships with store personnel to facilitate smooth merchandising operations and resolve any issues promptly.
- Conducted regular inventory checks and restocked shelves to meet customer demand and maintain attractive displays.
- Utilized promotional materials and point-of-sale signage effectively to enhance product presentation and capture consumer interest.
- Executed planograms and product resets according to company standards, ensuring compliance with store layout and merchandising guidelines.
- Monitored product freshness and quality, rotating stock and removing expired or damaged items as needed.
- Provided feedback to management on market trends, competitor activities, and customer preferences to support strategic decision-making.
- Adhered to safety protocols and maintained a clean and organized work environment in compliance with company policies and procedures.
- Trained and supervised new merchandisers, ensuring adherence to merchandising standards and fostering a collaborative team environment.
Education
Stewart creek High school
05.2015
Skills
Mixology
Beverage Knowledge
Customer Service
Communication Skills
Bar Operations
Inventory Management
Cash Handling
Team Collaboration
Problem Solving
POS Systems
Strong multitasking
Highly Reliable
Timeline
Bartender
Bar Louie
12.2022 - 04.2024
Server/Bartender
Thai Esane
04.2018 - 11.2022
Bulk Merchandiser
Insource Performance Solutions
05.2017 - 02.2018
Stewart creek High school