Experienced optical and customer service professional with strengths in patient communication, appointment scheduling, insurance verification, and records management. Known for organization, adaptability, and dependable support in office settings.
Overview
7
7
years of professional experience
Work History
Optical Specialist Lead
Visionworks Doctors of Optometry
Succasunna, New Jersey
08.2024 - Current
Measured pupillary distance and adjusted eyewear for proper comfort and alignment.
Explained lens options, coatings, and frame styles to support patient selection.
Reviewed prescriptions and verified order details before dispensing eyewear.
Assisted patients with repairs, adjustments, and follow-up eyewear service requests.
Supported optometrists and optical staff with daily patient flow and front desk tasks.
Maintained records of customer prescriptions and contact lens fits.
Conducted comprehensive eye examinations on patients to assess vision and eye health. using Optos, IOP, and Auto-Refractor
Assisted in scheduling appointments, verifying insurance coverage, obtaining authorizations and collecting payments.
Sales Associate
Guess
Rockaway, New Jersey
01.2022 - 05.2023
Greeted shoppers and delivered friendly service on the Guess sales floor.
Supported visual merchandising with folded tables and wall presentations.
Maintained cleanliness of store environment including floors, windows, displays.
Provided accurate information about products, prices and services.
Customer Service Representative
BuyBuyBaby
Rockaway, New Jersey
10.2019 - 05.2020
Resolved complaints by listening, clarifying concerns, and offering store policies.
Collaborated with associates to maintain organized, welcoming customer service areas.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assisted Buy Buy Baby shoppers with product questions and store support.